Ticket Checker Supervisor
Ticket Checker Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Omni Mount Washington Resort & Spa
As grand as the history behind it the Omni Mount Washington Resort & Spa located in Bretton Woods New Hampshire is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents poets and celebrities the hotel delights every sense with enchanting music refined dining and luxurious dcor.
Omni Mount Washington Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect gratitude and empowerment each day. If you are a friendly motivated person with a passion to serve others the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description
Join our team and earn a free ski pass at Bretton Woods!!
*Now hiring for November 2025*
- Free ski pass at Bretton Woods for new Associates and eligible household members.
- Discounted lift tickets for friends and family
- 25% off resort amenities including retail food spa etc.
- Travel discounts to other Omni locations theme parks preferred access tickets national retailer discounts
- Free golf during the summer season
- 401(k) Retirement Plan matching pre-tax health savings flexible spending accounts tuition reimbursements pet insurance preferred access tickets etc
- Excellent training and professional development
- Full-time positions eligible for full benefits package including Medical Dental Vision telemedicine EAP ST & LT disability
- Leadership development programs diversity and inclusion programs work life balance
- Refer a friend and earn up to $500
Responsibilities
- Hire train and supervise team of ticket checkers who monitor RFID gate access and ensure that all guests have a valid ticket or season pass.
- Generate weekly schedule of ticket checkers to provide coverage at all base area lifts for scanning and crowd control.
- Monitor and maintain RFID gate functions.
- Monitor ticket scans throughout the day to ensure consistency and effectiveness.
- Work closely with ticketing department to ensure all tickets are scanning correctly and making the necessary adjustments when needed.
- Supervise ticket checkers to ensure effective monitoring of gate access to prevent fraud.
- Work with ticketing office to hot list/deactivate fraudulent tickets.
- Provide support to ticket checkers during a difficult guest encounter.
- Set up an incentive program for ticket checkers to find fraudulent use of tickets and passes.
Qualifications
- Strong supervisory and managerial skills required.
- Knowledge of computer programs like Microsoft Word and Excel. Ability to learn new computer programs to assist in scheduling and payroll like Kronos and On Track.
- Strong guest service skills in order to effectively manage guest interactions during potential fraud encounters.
- Strong communication skills presented with a positive and friendly manner.
- Ability to create a team environment and maintain positive attitudes
- Winter schedule - 5/6 days per week. Weekends required 45-50 hours a week
Required Experience:
Manager
Employment Type
Unclear
