ServiceNowDeveloper - ITOM Visibility & CMDB - Consultant - L2
ServiceNowDeveloper - ITOM Visibility & CMDB - Consultant - L2
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Job Description
Job Description:
Developer ITOM Visibility & CMDB
Position Overview
We are seeking a skilled Developer with hands-on experience in ServiceNow ITOM Visibility and CMDB. The ideal candidate will have 35 years of relevant experience in delivering ServiceNow ITOM projects with a preference for candidates who hold recognized ServiceNow ITOM certifications.
Key Responsibilities
Develop and implement ServiceNow ITOM modules especially Discovery Service Mapping and CMDB.
Configure and support automated CMDB population through Discovery and integrations with infrastructure cloud and network sources.
Assist in the setup and optimization of MID Servers probes sensors and workflows for ITOM operations.
Ensure CMDB data quality normalization and reconciliation through ongoing monitoring and issue resolution.
Support the troubleshooting and resolution of issues related to ITOM Discovery and CMDB modules.
Collaborate with IT infrastructure and business teams to gather requirements and deliver project objectives.
Maintain up-to-date documentation of technical solutions processes and configurations.
Stay engaged with ServiceNow platform updates new features and best practices in ITOM and CMDB management.
Requirements
Experience: 35 years of experience developing and supporting ServiceNow ITOM (Discovery Service Mapping CMDB) solutions.
Certifications: ServiceNow ITOM-related certifications preferred (e.g. Certified Implementation Specialist ITOM Discovery Service Mapping).
Technical Skills:
o Proficiency with ServiceNow ITOM modules CMDB structure and Discovery processes.
o Hands-on experience configuring MID Servers integrating infrastructure data and building workflows.
o Scripting (JavaScript Glide) and ServiceNow Flow Designer experience.
o Familiarity with ITIL/Configuration Management practices.
o Ability to support delivery in a fast-paced client-facing environment.
Soft Skills: Strong communication and teamwork abilities problem-solving mindset and attention to detail.
Preferred Qualifications
Additional ServiceNow certifications (ITOM Discovery Service Mapping).
Experience integrating ServiceNow ITOM with external monitoring and cloud platforms.
Exposure to multi-cloud environments and on-premise infrastructure integrations.
Location
Hyderabad / NCR / Mumbai / Bangalore
We transform. SAP solutions into Value
NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.
Required Experience:
Contract
Employment Type
Full Time
