Customer Experience Specialist
Customer Experience Specialist
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Job Description
Are you passionate about delivering exceptional customer experiences At Inchcape we are seeking a dynamic Customer Experience Specialist to join our team and be a key point of contact throughout our customers retail journey.
About the role
As an instoreCustomer Experience Specialist at Subaru Doncaster you will embark on a journey to learn develop and implement the various functions of this critical role. Youll coordinate and manage the sales process ensuring that our customers receive personalized solutions that meet their unique needs. By building positive relationships actively listening and showcasing our product offerings you will help create an exceptional and collaborative sales journey for our customers.
Reporting into the Retail Centre Manager your duties and responsibilities will include but are not limited to the following:
- Gain comprehensive product knowledge and effectively communicate benefits to customers during demonstrations.
- Act as the primary contact for customer inquiries providing information on vehicles aftermarket products and financial services.
- Manage appointments test drives and ensure a smooth delivery/handover experience for customers.
- Handle customer trade-ins prepare sales contracts valuations and accurately process documentation.
- Capture and maintain accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.
Why join us
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.
- Thorough and ongoing trainingprovided to support you in all aspects of your role.
- Career and development opportunities- providing you with a sense of purpose and direction you drive your destiny with Inchcape.
- Supportive team environment- We foster a positive and supportive team culture and thrive on working well together.
- Enjoy more time doing that you lovewithadditional days offincluding an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Access to ouremployee benefits programincluding company car rental program and discounts on vehicle purchases plus many more!
About you
To be successful in the role you will have:
- Minimum 3 years of experience in a customer-facing role within direct sales.
- Proven ability to manage the sales process documentation and close sales independently.
- Strong communication skills and proficiency in meeting KPI metrics.
- Expertise in MS Office digital platforms multitasking and organisation; valid drivers license.
- Prior automotive industry experience Salesforce familiarity and commitment to delivering high-quality customer experiences with professionalism and integrity.
Apply now!
Be a part of a global team that thrives on innovation collaboration and delivering the best customer experiences in the industry. If you are passionate about cars customer service and are ready to drive your career forward with a market leader we would love to hear from you.
Apply now to become an integral part of our Inchcape family!
Please note that only short-listed candidates will be contacted. We take this opportunity to thank you for your interest in working with us.
Required Experience:
Unclear Seniority
Employment Type
Full Time
