Senior Project Manager - Transition & Transformation

Location: IN - Bangalore 24/7 Job-ID: 214581 Contract type: Standard Business Unit: Project Management

Life on the team:
As a Senior Project Manager (SPM) in Computacenters Global Transition & Transformation Team you will manage entire transition projects delivered to a contractual services customer account or manage significant workstreams on very large and complex Transition projects reporting into Programme Managers Programme Directors or Customer Executives. You may also be called on to lead Exits of Managed Services.
Your scope of activity can range from pre-sales (leading scoping estimating and designing the project or assuring the solution) through delivery and into closure. You will need to understand and work with creating commercial models. Your responsibilities will also include management and reporting including the finances of the project.
You will be a leader guiding motivating and directing others to achieve a common goal.
Delivery of a successful project will include: building and managing your team ensuring the agreed products are delivered effective communication managing project controls (including risk issue customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and internal stakeholders. Youll be responsible typically for take-on projects with an budget exceeding 500k.

What youll do:
Youre part of the Global T & T Team.
The team are a global team based in the UK Germany France Hungary Spain U.S. India and Malaysia
Youll engage with other areas within Computacenter as required including: GIS Group Managed Services Delivery Engines Delivery Leadership Consultancy TRG (Engineering) Service Management and the Sales teams.
Depending on the assignment youll report to one of the following: a T&T Programme Manager or Programme Director or Service Director.
You will lead a team and manage Project Managers & SMES from within our network of internal Delivery Engines (formerly known as ISPs). When leading a team almost certainly it will be a virtual and/or matrix delivery organisation.
You may work independently as well as part of larger teams often on customer sites.

What youll need:
Your overall responsibility is for the successful outcome for the project you are asked to lead in this; your responsibilities will be defined in the project control documentation and your Terms of reference. These will be delivered alongside the agreed financial outcome of the project you lead or are assigned support of this youre expected to broadly understand both what Computacenter sells and delivers and have a working knowledge of the technology/solution. Youll be responsible for delivering your assignments in accordance with the T & T Framework and the Deal Lifecycle Framework.
Key areas of responsibility:
15 - 20 years of experience in Project Management (throughout the whole lifecycle) in Transition & Transformation.
Be conversant with and adhere to our methodology (the T & T Framework) for delivering high quality service outcomes of Transition/Transformation projects.
In Pre-Sales define scope agree requirements produce the cost model and plans and produce the required T&T artefacts (which may include other written responses) whilst following the correct governance and approval processes.
Shape the solution and implementation approach during pre-sales.
Create and/or maintain the Transition Project Plan; being fluent in the use of suitable tools like Microsoft Project.
Run Project initiation Workshops to ensure that the project stakeholders understand and accept key information about the approach to the delivery of the project and their associated responsibilities.
Manage the planned activities in line with financial rules and commitments.
Create the required project control documentation which defines the approach i.e. how the project will be delivered and ensure all relevant documents and logs are stored on the appropriate site (Quantum) and are up to date.
Manage/enable the identified project resources (direct matrixed via ISPs or third parties) necessary to deliver the agreed products/deliverables.
Prepare and deliver weekly project Highlight or Checkpoint reports and participate in reviews with customers and the project team.
Ensure all relevant documents tools and logs are stored on the Quantum site and are up-to-date to enable central reporting.
Regularly update all stakeholders and your team on progress against plan by use of project Highlight or Checkpoint reports and participate in reviews with customers and the project team as required.
Manage risk and issues (including dependencies) and maintain the project risk & issue registers. Take or lead mitigation activities to reduce risk and resolve issues. Understand the impact of any issue on other projects or activities. Manage the activity in line with financial rules and commitments to deliver the commercial outcome of the project.
Manage escalations using the appropriate channels and fully communicate with all stakeholders.
Support the management of sub-contractor/ISP delivery ensuring they meet their obligations as per the approved Statement(s) of Work (SoW) and/or internal resource requests and use the escalation process if required.
If required manage sub-contractor delivery ensuring they meet their obligations as per the approved sub-contractor Statement of Work (SoW).
Keep Computacenter Partner Management informed of sub-contractor performance as required.
Support positive recognition and/or interventions for your team members/colleagues and work with/support the ISP Team Leader(s) where improvements are necessary. o Attend Governance and Assurance Boards as required.
Have a working knowledge of the Internal Service Providers and what services they provide in support of any project you are managing/delivering.
Identify key lessons learned from delivered projects share these with the rest of the GST Team and more widely in CC and apply these to future projects.
Change Management
Communicate potential risks and issues (including dependencies) that are likely to require formal change to stakeholders as early as possible to minimise future conflict/commercial exposure.
Comply with/ensure the Change Management process is followed in the required timeframes to minimise Working at Risk/commercial exposure and optimise our contribution.
Ensure changes are agreed with the customer or commercial owner prior to commencing and additional work.
If theres any change to the projects approved commercial baselined deliverables (as defined in the SoW) all relevant stakeholders must be informed. This should include changes to cost (including supporting cost models) revenue scope timescales and any service impact.
Update the project plan to reflect changes once they are approved.
A record of all change approvals needs to be maintained in the project data repository (Quantum).
Business Management.
Be aware of the account strategy for your aligned account so that you understand the customers priorities.
If you see any opportunities for additional growth projects during Transition let the Account Team know about them so that they can be formally progressed.
Contract Management
Manage scope and understand the commercial baseline supporting the development negotiation and agreement of Statement of Work contract changes.
Work with the allocated contract manager and lead Service Manager to agree customer changes to the scope duration and costs of the project and ensure commercial acceptance of any change before work begins on its delivery.
During the delivery of the project you will follow the commercial rules within Computacenter including the adherence to all Governance requirements.
Financial Management
Support and enable the successful delivery of the project to the agreed financial baseline to meet (or exceed) the Key Performance Indicators (KPIs). These are typically defined in the Transition SoW or Transition Contract Schedules.
Support or manage the financial performance of the project by contributing to or maintaining the internal Project Finance Tracker/completing the scheduled monthly Project Financial Reports (PFRs) which require accurate forecasting invoicing and pro-active cost management (following the 10 Primary Financial Requirements).
Do not commence working without approved commercial cover.
Relationship Management
As the Lead T & T Manager for your project or work stream youll act as the interface to all stakeholders ensuring that a positive and constructive relationship is maintained to the benefit of all and supporting achievement of our Customer Satisfaction targets.
Youll build strong internal relationships with all key areas including Sales Service ISPs and Partner Management in support of any 3rd Party activity.
People Management o You will be responsible for leading and shaping or contributing to the team to ensure the successful delivery of your assignment.
Ensuring that all members of your project team are appropriately supported heralded motivated and engaged and that individual performance is managed in conjunction with
the aligned Line Manager. o You will be proactive in providing appropriate feedback on
performance and approach.
Service Management
Understand the key measures of service for the accounts to which you are delivering into including detailed knowledge of SLAs KPIs XLAs.
Understand link between Solution Design and ability to achieve target SLAs/KPIs o Build effective working relationship with the BAU Service Management and Sales Teams during Take-on projects

About us

With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.