Customer Success Manager- West Region
Customer Success Manager- West Region
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USD 76000 - 95000
1 Vacancy
Job Description
Do you live sleep eat and breathe all things customer success Do you learn quickly and want to help make a difference in the healthcare industry Would you like to use your skills in a collaborative and fast-paced work environment
If so this may be the perfect role for you! Please review the details below and click Apply today if this role excites you as a potentially amazing fit!
Position Purpose:
The Customer Success Manager (CSM) is responsible for driving customer retention account growth and value realization across a portfolio of mid- to high complexity accounts. This role plays a critical part in advancing customer relationships toward greater maturity by identifying opportunities for expansion and preparing accounts for scalable success. Through proactive engagement strategic guidance and strong relationship management the CSM ensures customers are positioned to achieve their business goals while supporting long-term partnership growth.
Responsibilities & Essential Functions:
- Deliver on performance targets tied to retention expansion and CSAT and NPS
- Lead customer onboarding adoption and engagement milestones.
- Own customer outcomes across a portfolio of accounts.
- Promote customer advocacy (references case studies etc.).
- Track adoption and performance metrics to identify risks and opportunities.
- Build strong relationships across operational and managerial levels.
- Lead strategic planning sessions and business reviews.
- Partner across functions to resolve issues and surface enhancements.
- Support growth by identifying upsell or expansion potential.
Competencies & Work Style:
- Ability to manage multiple priorities in a dynamic environment
- Business Outcome Framing and ROI Communication
- CRM Tools and CS Technology Platforms (e.g. Dynamics Gainsight Salesforce or similar)
- Strategic Customer Engagement and Relationship Management
- Strong communication and presentation skills
- Customer empathy and a proactive approach to value delivery
- Escalation Management and Resolution
- Problem-solving and solution-oriented mindset
- Retention and Value Realization
Supervisory Requirements
- None
Education & Experience:
- Bachelors degree or equivalent professional experience
- 4-6 years in customer success account management or a related role preferably within healthcare SaaS/technology.
- Demonstrated ability to manage moderate-to-complex accounts and deliver measurable results.
Work Environment & Physical Demands:
- This position is full-time.
- Must be able to sit for much of the workday with periodic walking and/or standing.
- Must be able to work in an office environment.
- Up to 30% of travel is required to attend company customer or industry events.
- This role is supporting west coast customers including Washington Montana Oregon Idaho Wyoming California Nevada and Alaska.
Compensation & Benefits
- Base Salary Range: $76000 - $95000 per year. The compensation offered will take into account the candidates geographic region job-related knowledge skills and experience among other factors.
- Bonus/Commission Eligibility: Yes bonus eligible for non-sales roles.
- Benefits Offered:
- AvaSure sponsored Medical Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions Employer Paid Life Short-term and Long-term Disability and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
FLSA Classification: Exempt
Location: US Remote. Up to 30% travel within United States required.
Why AvaSure
As the pioneer and expert in inpatient telehealth AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events and by optimizing workforce efficiencies for the nations top health systems AvaSure has consistently lowered the cost of care while providing safer more efficient healthcare for everyone.
Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
