Assistant General Manager | Full-Time | Moody Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

TheAssistant General Manager (AGM)plays a vital leadership role in delivering an exceptional food and beverage experience at the assigned OVG venue. Working in close partnership with the General Manager the AGM helps oversee all F&B operationsconcessions premium suites clubs and cateringensuring efficient execution high-quality service and guest satisfaction across every touchpoint.

This position is responsible for supporting a large diverse team in a dynamic high-volume environment while driving revenue growth and maintaining the highest standards of operational excellence safety and compliance. The ideal candidate is a hands-on leader with a passion for hospitality strong organizational skills and the ability to thrive under pressure in a fast-paced guest-focused setting.

This role pays an annual salary of $100000-$115000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until August 15 2025.

• Ensure legal efficient professional and profitable operation of the assigned OVG Hospitality venue under direction of the General Manager
• Understand and communicates to direct reports on financial reporting including budgets projections forecasting labor and product costs
• Maintain positive client relationships acts as the liaison in the absence of the General Manager
• Assist with all HR related matters including full compliance with investigations and proper documentation
• Ensure compliance with federal state local and company regulations regarding sale of alcohol OSHA payroll employment and EEO guidelines
• Assists in the development review and carry out of all policies and procedures
• Oversee scheduling and labor allocation of assigned departments
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods
• Be held accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of foodservice equipment
• Ensure the point-of-sale system is updated with current into and performing required functions for all events
• Directs and assists managers in preparing and attaining future goals
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained
• Prepares required reports accurately and submits them on time follows up with department heads to ensure that their reporting is completed within the same guidelines
• Develops an effective management team to hit all established goals
• Gives the managers clear direction and provides the necessary assistance for them to perform their work
• Evaluates each managers performance and makes recommendations for their improvement
• Reviews and assists in the development of menus and marketing plans
• Establishes and maintains personal relationships with show managers suppliers vendors and the public that projects the venue in a positive light

• BA or BS with business-related major or hospitality preferred or relevant experience will be considered
• Minimum 5 years management experience in the contract food service industry with an emphasis placed on sports & entertainment venues
• Operational management experience as well as technical experience in financial acumen budgeting and business operations
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment
• Strong background with a heavy emphasis on premium and catering services as well as a background consistent with overall concessions operations as well
• Ability to make sound business/operations decisions quickly and under pressure
• Ability to speak read and write in English
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping systems
• Ability to work well in a team-oriented fast-paced event-driven environment
• Possess a thorough working knowledge of all existing concessions and premium services locations
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to OVG Hospitality and venue concession and premium services operations
• Ability to calculate basic and complex math functions (addition subtraction multiplication division percentages)
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality
• Ability to work independently with little direction
• Experience in a fast paced arena ball park or stadium preferred

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.