Product Specialist (Computer Specialist I-III)
Product Specialist (Computer Specialist I-III)
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Job Description
Campus
OSU-Stillwater
Contact Name & Email
Julie Edmondson
Work Schedule
Monday through Friday 8:00am-5:00pm. 1 hour lunch break.
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$16.21 - $23.54
Special Instructions to Applicants
For full consideration please include a resume cover letter and contact information for three professional references.
About this position
This position is based on the Oklahoma State University campus in Stillwater OK. It is an office-based position; remote and hybrid work are not currently an option for this role.
Fire Protection Publications is a mission-driven values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders. The person in this role will be responsible for duties pertaining to Customer Support for Fire Protection Publications.
Major Responsibilities
As a Computer Specialist (Product Specialist) you will:
- Deliver an exceptional experience to all FPP/IFSTA internal and external customers and vendors.
- Deliver comprehensive high-quality support for various IFSTA/FPP products and services by telephone email and other online services.
- Demonstrate outstanding customer service skills as well as troubleshooting skills.
- Coordinate and provide first-line technical support for over 300000 users.
- Develop new LMS (Online Classroom) course templates as new content is developed.
- Provide support testing and quality assurance for the Learning Management System course templates and our eProducts.
- Customize and demo LMS courses per customer request.
- Coordinate customer support with our eBook technical partners.
- Provide login troubleshooting and support for eBook customers including curriculum study guides exam preps flashcards and more.
- Support a variety of platforms including computers tablets phones and flash drives.
- Coordinate customer support with our eProduct technical partners.
- Complete the development of our curriculum interface using Adobe Acrobat Professional.
- Process orders through xTuple and web orders.
- Provide support to training specialists for order questions.
- Work with distributors and customers to provide a seamless experience from order entry to order fulfillment.
- Create track and document support requests in internal ticketing systems.
- Create and process complimentary requests.
- Analyze and process fraudulent orders.
- Check inventory levels.
- Document and record all customer requests. Relay customer feedback and comments to appropriate departments.
- Stay current with Editorial Curriculum and Graphic departments on product status.
- Attend product update meetings to maintain knowledge of all products sold.
- Other duties as assigned.
Position Details
- Full-time position
- Compensation for this position will be based on the work experience skills and abilities the selected candidate brings to the position.
- Comprehensive benefits packages including health retirement wellness programs and more. Learn more: OSU Employee Benefits
Together we work hard to bring our organizational values to life. If you have a knack for service quality integrity and collaboration please dont hesitate to apply. View our Mission and Values here.
For Additional information on this position please see our job listings at:
Required Qualifications
- Bachelors degree and one year of related experience
- OR High school and six years related experience. Excellent communication and interpersonal skills.
Skills Proficiencies and/or Knowledge:
- Ability to effectively communicate complex ideas in a clear and concise manner
- Ability to establish and maintain effective working relationships with co-workers stakeholders customers and vendors
- Sincere passion for delivering exceptional customer services and overall experience
- Ability to track and meet deadlines
- Ability to learn new skills
- Attention to detail and quality
- Organized
- Ability to problem solve
Preferred Qualifications
- Bachelors degree and five years of related experience OR
- High school and ten years related experience and demonstrated progress toward bachelors degree
Skills Proficiencies and/or Knowledge:
- Demonstrated leadership experience
- Excellent communication and interpersonal skills
Required Experience:
Unclear Seniority
Employment Type
Full-Time
