Fraud Prevention and Detection Specialist, Invest
Fraud Prevention and Detection Specialist, Invest
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The role:
We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.
What youll do:
- Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
- Completes inbound/outbound calls with members fraudsters business entities or other financial institutions and takes appropriate action based on results
- Analyze and review potentially fraudulent activity to ensure minimal loss to the organization and SoFi Members
- Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud
- Assist in the development maintenance and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
- Interacts with SoFi members as needed who are reporting fraudulent activity
- Review Member accounts for potential fraudulent activity
- Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
- Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
- Provide escalation and updates to the supervisor regarding alerts worked
- Respond promptly and exercise exceptional communication skills to optimize each contact with members partners and external vendors/banks
- Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
- Foster a culture of accountability collaboration speed innovation excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
- Handle any special projects as assigned by the fraud management team
What youll need:
- 1 or more years experience in banking financial services and/or other related industries preferred
- Invest financial service or product knowledge
- Knowledge of check ACH wire debit/credit card and other payment channels operating rules preferred
- Outstanding time management skills and interpersonal skills and the ability to work with all levels within the organization in a collaborative manner
- Must be able to establish peer relationships and communicate effectively with multiple company disciplines cross-functional and external teams
- Ability to use Microsoft Office products.
- Excellent written and verbal communication skills
- Ability to apply sound judgment effectively solve problems and determine fraudulent activity consistently
- Detail-oriented and process-oriented approach
- Accepts responsibility ownership and accountability for work results
- Finds a high-volume dynamic and team-focused environment engaging
- Ability to organize and prioritize workload
- High school diploma or equivalent required
- Must have the availability to work flexible hours that will include weekends
Preferred:
- Previous Crypto knowledge
- Experience with Zelle in a professional setting
Required Experience:
Unclear Seniority
Employment Type
Temp
