Information and Event Services Assistant 25-26

Position Summary
Career Readiness Learning Objectives Career & Self Development: Gain valuable experience that will prepare you for future professional roles in customer service event management and other fields. Develop a deeper understanding of the operations and services within a campus environment. Enhance your resume with practical skills and experiences that are highly valued by employers. Communication: Improve communication skills by providing clear and accurate information to customers in person over the phone and via email. Enhance the ability to convey information effectively ensuring customers understand directions event details and services offered. Critical Thinking: Develop the ability to analyze and address customer inquiries and issues efficiently. Enhance problem-solving skills by troubleshooting AV equipment and resolving technical issues during events. Cultivate the capacity to think on your feet and make quick informed decisions in a dynamic environment. Equity & Inclusion: Improve intercultural competency by interacting with a diverse range of students staff and visitors. Develop the ability to communicate effectively and respectfully with individuals from various cultural backgrounds. Enhance your understanding and appreciation of different perspectives and cultural practices. Leadership: Build leadership skills by taking initiative in setting up event spaces and ensuring everything is ready for events. Develop the ability to lead by example maintaining a professional demeanor and providing excellent customer service. Enhance your capacity to manage responsibilities independently while supporting the team and guiding customers. Professionalism: Cultivate a strong work ethic by managing multiple responsibilities including customer service event support and information desk duties. Develop a sense of accountability and reliability ensuring tasks are completed accurately and on time. Enhance professionalism through consistent courteous interactions with customers and colleagues. Teamwork: Foster teamwork by working closely with other staff members and event organizers to ensure smooth event execution. Develop collaboration skills through coordinating with supervisors and colleagues on various tasks and projects. Enhance the ability to work as part of a team contributing to a positive and productive work environment. Technology: Gain hands-on experience with AV equipment improving technical skills and digital literacy. Develop the ability to set up operate and troubleshoot audio-visual systems for events. Enhance proficiency with digital communication tools and office software used for event planning and customer service. SUMMARY The Information Desk and Event Services Assistant is a vital member of the Leadership Development and Campus Engagement team responsible for providing excellent customer service and event support. This role includes staffing the information desk assisting customers with inquiries and supporting events by setting up event spaces and providing AV tech support within the Waldron Campus Center complex. The Information Desk and Event Services Assistant plays a key role in ensuring a positive experience for visitors and the smooth execution of events in the Waldron Campus Center complex. If you are enthusiastic about providing exceptional service and enjoy a variety of responsibilities we encourage you to apply. RESPONSIBILITIES Information Desk Support: Greet visitors students and staff with a friendly and professional demeanor providing immediate assistance and directing individuals to the appropriate services or locations. Provide clear and accurate information about campus services events and locations maintaining a thorough knowledge of campus maps departmental services and contact information. Respond to phone calls and emails promptly and courteously handling questions and providing solutions to common inquiries regarding campus events services and facilities. Keep the information desk area clean organized and stocked with necessary materials such as brochures maps etc. for distribution for interested individuals. Update bulletin boards and digital displays with current information and announcements to keep the campus community informed. Listen to and address customer needs and concerns in a helpful and efficient manner following up on requests to ensure satisfaction and resolution. Monitor public areas near the information desk to ensure they are clean orderly and welcoming. Report any maintenance or safety issues to the appropriate personnel and assist with special projects or tasks as assigned by supervisors. Monitor activity throughout the building and surrounding areas; enforce building/University guidelines (no smoking; shoes & shirts; no animals etc.) as needed. Report problems to supervisor as needed. Collaborate with other staff members will be essential to ensure comprehensive support for campus events and services. Assist with special tasks such as equipment inventory office furniture moving delivery load in/out etc. as assigned. Event Support: Assist in setting up event spaces by arranging furniture and equipment according to event specifications ensuring the spaces are clean and properly configured before events begin. Set up and test audio-visual equipment prior to events troubleshooting and resolving any technical issues that arise. Working closely with event planners to understand and meet their specific needs you will provide on-site support during events to ensure smooth execution. Be present at the event to provide immediate support when necessary. After events conclude you will ensure event spaces are returned to their original condition and store equipment and furniture appropriately.

Physical Demands
This position may require evening and weekend hours to support events. Physical ability to set up event spaces including moving furniture and equipment is necessary.

Required Qualifications
QUALIFICATIONS Ability to move furniture lift heavy objects and bend/kneel/stoop as needed; ability to safely and independently lift up to 50 pounds; Strong customer service skills with enthusiasm and ability to work as a team player; Ability to communicate effectively with the public and provide high-quality customer service; Extensive knowledge of the university and surrounding area; Prior use and knowledge of personal computers software and AV/media equipment is strongly preferred; Ability to work independently and take initiative; Be enrolled as a full-time student at Gannon University and maintain a cumulative GPA of at least 2.5.

Preferred Qualifications
Previous experience in a customer service or event support role is preferred. Familiarity with the Waldron Campus Center and its services will be beneficial.