Shift Supervisor

ABOUT MIRIAMS KITCHEN

Miriams Kitchen works to end chronic homelessness in Washington DC. We advocate for permanent supportive housing as a long-term solution while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

ABOUT THE POSITION

The Bridge Housing program is a new non-congregate bridge housing program expected to open in 2025. Bridge Housings primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private dormitory-style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who cant be served well by existing low-barrier shelters. Residents need to be referred through city systems.

The Shift Supervisor is a member of the management team of E Street. The Shift Supervisor supports the management team with day-to-day operations and ensures staff are performing their duties and responsibilities. The Shift Supervisor should work collaboratively with the overall management team to effectively run a fast-paced safe environment. Additionally the Shift Supervisor is expected to provide guidance and support on their assigned shift to both team members and residents while not directly overseeing any position.

This is an in-person position.

The shift requirements are Sunday Thursday 7am - 3pm or Tuesday Saturday 3pm - 11pm.

DUTIES AND RESPONSIBILITIES:

• Effectively collaborate with the Operations & Case Management teams in leading E Street operations client activities and overall shelter programs to meet agency mission.
• Guide and support Resident Assistants throughout the shift.
• Collaborate with the Assistant Manager in coaching and professional development of employees while not directly supervising any positions.
• Meet with residents to resolve disputes and de-escalate situations as necessary.
• Attend all required trainings per contract requirements.
• Participate in scheduled leadership meetings.
• Comfortable operating computers inputting information into a database and documenting case notes.
• Able to lift and/or carry up to 20 lbs.
• Perform other duties as required.
• Proficiency in Spanish is preferred.

Knowledge Skills and Abilities

• Experience working shelter or other residential programs preferred
• Experience working with vulnerable populations and the related issues of mental illness substance use and trauma strongly preferred
• At least one year experience in conflict management and de-escalation with vulnerable populations
• Knowledge of issues facing vulnerable populations such as people experiencing homelessness
• Knowledge of the Districts Housing Continuum
• Knowledge of the Districts Housing First Model
• Knowledge of HSRA regulations and DHS policies and procedures
• Basic computer skills in MS Office Software web browsing and navigation of MS Windows platform
• Familiarity with DCs Homeless Management Information System (HMIS)
• Values commensurate with a community committed to providing inclusive services without regard to race religion physical or mental ability sexual orientation or gender identity.

ADDITIONAL INFORMATION:

In-person work schedule. After-hours project work and representing Miriams Kitchen at community events is sometimes required. This position occasionally requires local travel between Miriams Kitchen and partner sites.

All Miriams Kitchen employees are required to complete or provide proof of former completion of contract mandatory trainings and pursue re-certification (CPR First Aid CPI are examples) before the expiration date of their completion.

Experience

• A minimum of 2 years experience working in services for homelessness mental health substance abuse HIV/AIDS and/or case management for vulnerable populations.
• A minimum of an Associates degree or two years of lieu of the education requirement the case manager may have a minimum two years of experience with homeless services programs or provision of social services. Both Associates degree/college and work experience will be waived if an individual has received a Peer Case Management Certification through DHSs Peer Case Management Institute.
• A minimum of one years supervisory experience is preferred.
• At least one year experience in conflict management and de-escalation with vulnerable populations is required.
• Specialized experience certification or training in relevant fields will be strongly preferred (eg mental health substance use SOAR etc).

PHYSICAL/MENTAL DEMANDS:

Physical Demands - Regularly required to sit; Regularly required to stand and walk in program areas during program service times to engage guests; frequently required to talk or hear; occasionally required to reach with hands and arms walk stoop kneel or crouch; must be able to lift objects up to twenty-five (25) pounds.

Mental Demands - Ability to communicate (written and spoken) effectively in English is required.

Travel Demands - This position occasionally requires local travel between Miriams Kitchen and partner sites. Where the need arises for business travel appropriate compensation will be provided.

Benefits

Miriams Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical dental and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability long term disability and life insurance; employer retirement contributions; generous annual paid leave and annual professional development funds for all full and part-time team members.

EOE STATEMENT

Miriams Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color people with lived experience in the issues MK works on veterans and LGBTQIA persons are strongly encouraged to apply.