Concessions Manager | Full-Time | Cross Insurance Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls product ordering training new employees cash controls compliance with alcohol service polices cleaning safety guest service employee/volunteer training and supervision warehouse oversight troubleshooting closing duties event planning support food preparation and production and any other tasks assigned by the DFB. The Concessions Manager must be provide a high level of event oversight technical proficiency and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept.

The Concessions Manager will actively supervise coach counsel direct train and mentor employees in meeting company quality standards and will may initiate or recommend employment actions such as hiring termination suspension discipline promotion and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive harmonious compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability professional presentation outstanding interpersonal skills self-direction and strong technical (computer and POS) aptitude are required.

This role pays an annual salary of $45000-$52000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until August 22 2025.

This position is based at the Cross Insurance Arena in the heart of downtown Portland Maine. Hosting 120 sporting and entertainment events a year including 36 home games for our primary ECHL tenant team the Maine Mariners. Our arenas events and the surrounding restaurants nightlife and shopping are sure to provide a true New England experience.

• Responsible for managing developing and mentoring a staff of part time and full time concessions employees including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper set-up of all concessions locations prior to doors.
• Set-up duties may include: verifying opening inventory assigning duties to concession workers (employee/volunteer) ensuring sanitation standards are met verifying that each location is fully operational ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth efficient and profitable execution of events.
• Ability to oversee a large volume of inventory order product and manage high volume sales.
• Manage and run all venue concessions operations before during and after the event.
• Duties include staff scheduling employee check-in equipment inspection POS monitoring and troubleshooting guest complaint resolution training food production clean-up post-event reconciliation and reporting and any other duties as assigned by the DFB.
• Training new & current employees with regarding to property procedure & best practices.
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs as directed.
• Provide direction and oversight to Concessions Supervisors Stand Managers Concession Cooks and Cashiers.
• Ensure that all State / Federal and IEC policies procedures and practices are adhered to including compliance with alcohol distribution / service and food handling / sanitation guidelines general safety policies and procedures.
• Report any alcohol service or other compliance issues to DFB immediately.
• Complete post-event evaluations data compilation tracking of monetary and product shortages generating reports; serves as a resource for POS applications and training.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns potential hazards accidents or incidents.
• Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance training and mentoring to event staff and volunteers; promote a positive enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations equipment evacuation procedures adjacent employee and guest areas and facility access.
• All other tasks as assigned by Director of Food & Beverage and General Manager.

• Associates Degree (A.A.) or greater in Culinary Management Business Management or related field
• 3-5 more years experience in Concessions Management other Food & Beverage Management or related experience.
• Degree requirement may be substituted for four or more years experience in Concessions Supervision Food & Beverage Management or related position.
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping system.
• Experience training new employees and volunteers.
• Advanced knowledge of inventory procedures and controls.
• Experience ordering product for a high-volume venue or facility.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions (i.e. regarding employee placement staffing adjustments and/or respond to technical product or equipment challenges during an event) quickly and under pressure.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to IEC concession operations.
• Ability to calculate basic math functions (addition subtraction multiplication division percentages) as they relate to POS cash/credit transactions cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Nationally recognized food service sanitation training course certification preferred.
• Nationally recognized alcohol service training course certification preferred.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.