Principal Advanced Services Engineer, CSS Tech Delivery, Data Management
Principal Advanced Services Engineer, CSS Tech Delivery, Data Management
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Job Description
Are you a creative engineer who loves a challenge Solve the complex puzzles youve been dreaming of as our Advanced Support Engineer. If you have a passion for innovation in tech we want you on our team!
Oracle is a technology leader thats changing how the world does business and our Customer Success Services (CSS) team supports over 6000 companies around the world. Were looking for an experienced and self-motivated engineer to work flexibly from remote or on customer premises in Italy as our Database Infrastructure Specialist. Join the team of highly skilled technical experts who build and maintain our clients technical landscapes through tailored support services.
What youll do
- Become our customers trusted technical advisor and develop a deep knowledge of their systems and needs. Youll support the operation of infrastructure and platform deployments onsite and in cloud delivering services that drive customer success and innovation.
- Provide production operation support for ODI. Support the stability availability and performance of critical business systems. Install configure and operate Exadata and other Oracle Infrastructure Platform products.
- Deliver solution architecture advice reviews and conceptual support.
- Analyze product problems to find resolutions.
- Resolve new and complex issues research technical enquiries and handle user problems Support software installation configuration health checks and performance assessments.
- Educate customers on product features issues evolutions upgrades benefits and patches.
- Deliver client-specific and proactive support of dedicated CCS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments in the Cloud on premise or both.
- Act as a trusted technology advisor for our CCS customers with a deep knowledge of the customers requirements and environments.
- Maintain effective professional relationships within the global CCS practice with Oracle Technical Account Managers (TAM) Oracle Product Support and customer staff at various levels.
Desirable Experience:
- At least 6-10 years hands-on experience in working with Oracle Database and Infrastructure products in particular Oracle Engineered Systems including Exadata Oracle Cloud Infrastructure (OCI) or comparable platforms.
- Strong proven Oracle DBA experience are a prerequisite.
- Hands on experience with IT Security Oracle security products (Database Vault Audit Vault Database Firewall). OCI Security Professional certification or other Cyber security certification an advantage.
- Advanced OS Administration skills with Unix / Linux are essential additional Solaris Solaris-Cluster and Windows skills are a plus.
- Advanced knowledge of Oracle products like DataGuard GoldenGate RAT etc.
- Oracle engineered systems such as Exadata ZDLRA.
- Oracle DBA HA and DR skills.
- OCI Unix Linux Solaris and ZFS Storage.
- Oracle Advanced security Audit Vault DB Vault Data Safe DB firewall TDE.
- Real Application Clusters and Grid Infrastructure.
- Enterprise Manager OEM and Grid Control.
- Oracle VM Directory Server and ASM.
- Network switches protocols and security.
- Load balancer Java xml SQL shell scripting.
Why work at Oracle
- A competitive salary with exciting benefits.
- Flexible and remote working.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities across EMEA and Worldwide.
- Core benefits such as medical life insurance.
- An inclusive culture that celebrates what makes you unique.
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#LI-Hybrid
Qualifications
Career Level - IC4
Required Experience:
Staff IC
Employment Type
Full-Time
