Equipment Service Coordinator
Equipment Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Who We Are
Earthborne Trucks and Equipment has proudly served Warrington Philadelphia and surrounding areas for over 49 years. Over time weve become your sales service and trucking go-to. We provide our customers with an extensive line of construction forestry snow removal and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department an expansive equipment showroom and a well-stocked parts counter serving customers with all makes and models of heavy equipment and heavy-duty trucks alike.
As a family owned and operated business from inception we know the importance of setting a standard for our customerswho over the past 49 years have become a part of this family.
Here at Earthborne our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose rather than simply working to live.
What We Offer
- Fantastic Culture and Work Environment
- Company Provided Employee Healthcare
- 401K with a company match
- Paid Time Off
- Ongoing manufacturer training programs.
- Paid training
Job Summary
The Service Coordinator plays a critical role in supporting the efficient operation of the Service Department for construction and commercial forestry equipment. This role owns the full life cycle of work orders from creation to invoicing ensuring billing accuracy work-in-process (WIP) management and collaboration across departments. The Service Coordinator works closely with the Service Manager Service Advisors and Technicians to maintain timely accurate and customer-focused service operations.
Responsibilities
Work Order & WIP Management
- Owns the entire work order process from opening to closure ensuring jobs move efficiently through the system.
- Maintains accurate and timely WIP tracking; proactively identifies and resolves bottlenecks or delays in the repair process.
- Monitors labor entries parts posting technician comments and job completion status.
- Reviews open WIP daily to ensure work orders are progressing and meet company targets for aging and completion.
Invoicing & Billing Accuracy
- Prepares and reviews final invoices ensuring accuracy of labor hours parts charges and billing codes.
- Ensures service work is properly coded and documented according to warranty internal and customer billing procedures.
- Coordinates with the Service Manager to resolve discrepancies in service documentation or billing.
Collaboration & Communication
- Reports directly to the Service Manager providing updates on WIP status aging reports and operational challenges.
- Works collaboratively with the Service Advisor to ensure customer expectations are met throughout the repair process.
- Communicates with technicians to clarify work orders time reporting and part usage.
- Assists in scheduling technicians based on priority jobs and customer needs.
Customer Support
- Assists with customer inquiries related to job status billing or documentation.
- Helps deliver timely and accurate service information to internal and external stakeholders.
Qualifications
- High school diploma or GED required; associate or bachelors degree preferred.
- Prior experience in service coordination or administrative support within a dealership or service-related environment preferred.
- Familiarity with heavy equipment forestry or construction industry a strong plus.
- Proficiency in service management systems (e.g. CDK or similar platforms).
- Strong organizational and multitasking skills.
- Excellent attention to detail and commitment to billing accuracy.
- Effective communication and teamwork skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
