Principal/Senior Principal CSS Apps DBA
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Job Description
As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated a CSS Apps DBA you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the CSS Apps DBA is sought by customers and Oracle employees to provide expert technical contributor individually and as a team member providing direction and mentoring to others. Work is non-routine and very complex involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing a demonstrated ability to work with customers on an independent basis with exceptional communication skills while consistently achieving the absolute highest levels of customer satisfaction. A Bachelors degree in Computer Science Engineering or equivalent experience 8 years related experience prior to taking this addition experience with Oracle*s core products applications and tools.As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification professional references education verification and professional qualifications and memberships (if applicable).
Career Level - IC4
Responsibilities
Principal/Senior Principal CSS Apps DBA
Are you a creative engineer who loves a challenge Solve the complex puzzles youve been dreaming of as our CSS Apps Engineer. If you have a passion for innovation in Application we want you on our team!
Oracle is a technology leader thats changing how the world does business and our Customer Success Services (CSS) team supports over 6000 companies around the the team of highly skilled technical experts who build and maintain our clients technical landscapes through tailored support services.
What you will do
- Perform standard DBA support tasks for multiple instances multiple servers multiple customers and multiple interfaces
- Meet service level agreements for production support response and resolution.
- Experience with Oracle EBS Apps cloning upgrades implementation and maintenance (versions 11i12.112.2).
- Experience with Oracle EBS Apps installation implementation (versions 11i12.112.2)
- Manage EBS instances on the Oracle Public Cloud.
- Utilize core database skills to maintain key processes like archiving monitoring replication integrity and security.
- Ensure Data backup recovery policies Database Security and Production support.
- Implement and test disaster recovery plan.
- Follow documentation software development methodology version control and testing and migration standards.
- Creation update resolution of Oracle service requests (SRs)
- Ability to manage time across multiple simultaneous projects
- Must demonstrate the ability to work effectively as a member of a team as well as the maturity to work independently
Required Qualifications
- Analyze performance issues in the application concurrent manager and database tiers of E-Business Suite installations.
- Install patch upgrade migrate configure tune and maintain the Oracle E-business Suite 11i12 (single tier & multi Tiers) and Oracle databases (all versions)
- Strong hands-on technical knowledge of ORACLE RAC architecture Backup & recovery database cloning Grid installation and upgrade.
- Work on Data guard setups for both applications and databases.
- Fail-over capabilities testing of E-Business Suite and database.
- Strong experience in Parallel Concurrent Processing (PCP) Setups.
- Strong experience in Cluster setups for both applications and databases.
- Strong experience in DMZ setups to E-Business Suite.
- Integrating E-Business Suite with other environments such as (SOA OSB OBIEE OTM IPM ).
- Experience in Advanced EBS Technologies SSO EBS Security standard & Advanced Security (DB Vault Data Masking TDE ).
- Education:Bachelors degree in a technical or related field Computer Science Engineering or equivalent.
What we will offer you
A competitive salary with exciting benefits
- Flexible and remote working
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical life insurance
- An inclusive culture that celebrates what makes you unique
At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Level - IC4
Required Experience:
Staff IC
Employment Type
Full-Time
