Senior Director Business Systems

ESSENTIAL FUNCTIONS

• Lead the strategy roadmap and lifecycle management of business systems (e.g. ERP budgeting and forecasting tools procure-to-pay order-to-cash inventory management logistics and HRIS).
• Partner with leadership to understand business needs and translate them into scalable secure and cost-effective technology solutions.
• Partner with leadership to drive cross-functional system implementations enhancements and integrations with a focus on user experience data integrity and operational efficiency.
• Oversee system administrator and HRIS systems analysts supporting enterprise applications.
• Establish governance and change management processes to ensure disciplined and prioritized development and deployment.
• Manage vendor relationships contracts and service levels related to core systems and tools.
• Partner with leadership to establish appropriate KPIs to monitor system performance and ensure data accuracy integrity and compliance with internal controls and external regulations.
• Support finance-related reporting analytics and planning tools to improve decision-making and operational insight.
• Partner with leadership to champion continuous improvement through system automation process redesign and automation and emerging technology adoption.
• Partner with leadership to document process and system utilization opportunities including ROI to present to appropriate stakeholders.
• Partner with leadership and users to document process changes and communicate/train all impacted staff on new processes and improved use of technology.

EDUCATION

• Bachelors degree in Information Systems Accounting Business or related field required; Masters degree or MBA preferred.

EXPERIENCE

• 10 years of progressive experience in enterprise business systems with at least 5 years in leadership roles; experience in business operations preferred.
• Strong domain knowledge of and proven success with financial systems (e.g. general ledger AP/AR fixed assets FP&A tools) supply chain systems (e.g. procurement inventory management logistics) and Human Resource Information Systems.
• Experience in system implementation business process reengineering and cross-functional Project Management disciplines showing consistent success in managing project budgets timelines and teams.
• Healthcare experience preferred but not required.
• Technical experience related to use of automation and emerging technologies.
• Experience managing system vendors negotiating optimal terms and establishing relationship processes that ensure HOPCo gets maximum value from software investments.
• Experience creating requirements and test cases tied to business system implementations upgrades or enhancements.

REQUIREMENTS

• 10 years of progressive experience in enterprise business systems with at least 5 years in leadership roles; experience in business operations preferred.
• Bachelors degree in Information Systems Accounting Business or related field required; Masters degree or MBA preferred

KNOWLEDGE

• Understanding of business operational processes that include Accounting and Finance (Accounts Receivable/Payable Financial Close Budgeting/Forecasting) Supply Chain and Human Resources.
• Expert knowledge in Project Management techniques monitoring and reporting.
• Adequate understanding of technology infrastructure databases interfaces and APIs to ensure systems can support upgrades and new features.

SKILLS

• Strategic thinker with a track record of delivering enterprise technology initiatives aligned to business growth.
• Analytical thinking and problem-solving skills with acute attention to detail accuracy and accountability balanced with sound business judgment.
• Strong project and change management skills with ability to manage competing priorities.
• Exemplary written and spoken communication skills; able to effectively collaborate with both technical teams and business stakeholders.
• Strong business case development skills that include deep understanding of the levers that can be pulled to maximize Return on Investment (ROI).
• Strong project management skills.
• Able to effectively hold teams accountable to process improvement and project timelines/goals leveraging the art of influence with key players across multiple departments.
• Exceptional interpersonal skills.
• Familiarity with compliance risk management and internal control frameworks for business operations.

ABILITIES

• Ability to communicate complex information in a clear and concise manner to managers and executives.
• Ability to act with integrity.
• Ability to engage and foster strong partnerships with the leaders and team members across HOPCo.

ENVIRONMENTAL WORKING CONDITIONS

• Hybrid work
• 10% Travel required

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission Vision and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.

Required Experience:

Exec