Assistant Operations Manager

ABOUT MIRIAMS KITCHEN

Miriams Kitchen works to end chronic homelessness in Washington DC. We advocate for permanent supportive housing as a long-term solution while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

ABOUT THE POSITION

The Bridge Housing program is a new non-congregate bridge housing program expected to open in 2025. Bridge Housings primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who cant be served well by existing low-barrier shelters. Residents need to be referred through city systems.

The Assistant Operations Manager is a member of the management team of E Street. The Assistant Operations Manager supports the Operations Manager with the day-to-day operations and ensuring staff are effectively performing their duties and responsibilities. The position will supervise up to 4 Residential Assistants. The Assistant Operation Manager should work collaboratively with the overall management team to effectively run a fast-paced safe environment. Additionally the Assistant Manager is expected to lead their team by example and model appropriate and professional behaviors while also providing guidance and support to their team members.

This is an in-person on-site position.

The available shifts for this position are Tuesday Saturday 7am 3pm Sunday Thursday 3pm 11pm & Sunday Thursday 11pm - 7am. However there may be occasions when you are required to work outside of these hours.

DUTIES AND RESPONSIBILITIES:

• Familiarity with the homeless services and housing landscape in Washington DC.
• Knowledge experience and ability to connect with individuals experiencing mental health issues and/or substance abuse.
• Strong interest in and commitment to ending chronic homelessness in DC.
• Strong communication skills and sense of boundaries.
• An understanding of the structural and systemic causes of homelessness.
• Flexibility openness and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences.
• Effectively assist Operations Manager in leading E Street operations client activities and overall shelter programs to meet agency mission.
• Supervise Resident Assistants approve timesheets and ensure adequate staffing levels for each shift.
• Assist Operations Manager in coaching and professional development of employees.
• Meet with residents to resolve disputes and de-escalate situations as necessary.
• Serve as a point of contact with community partners.
• Respond to phone calls from staff requiring guidance and/or support.
• Defuse and de-escalate difficult situations involving clients and staff.
• Assist Operations Manager to ensure accurate data entry of client information per contract requirements.
• Attend all required trainings per contract requirements.
• Participate in all scheduled leadership meetings.
• Able to lift and/or carry up to 20 lbs.
• Comfortable operating computers inputting information into a database and documenting case notes.
• Perform other duties as required.
• Proficiency in Spanish is preferred.

Knowledge Skills and Abilities

• Proficiency in Spanish is preferred.

Experience

Prior experience working in services for homelessness mental health substance abuse HIV/AIDS and/or case management for vulnerable populations.

Education

• A combination of education and experience to include at least 3 years of relevant work experience with a focus on one of the following areas: mental health physical health addictions employment trauma
• At least 2 years of supervising of paid staff required. Experience supervising paraprofessional staff strongly preferred.

PHYSICAL/MENTAL DEMANDS:

Physical Demands - Regularly required to sit; Regularly required to stand and walk in program areas during program service times to engage guests; frequently required to talk or hear; occasionally required to reach with hands and arms walk stoop kneel or crouch; must be able to lift objects up to twenty-five (25) pounds.

Mental Demands - Ability to communicate (written and spoken) effectively in English is required.

Travel Demands - This position occasionally requires local travel between Miriams Kitchen and partner sites. Where the need arises for business travel appropriate compensation will be provided.

Benefits

Miriams Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical dental and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability long term disability and life insurance; employer retirement contributions; generous annual paid leave and annual professional development funds for all full and part-time team members.

EOE STATEMENT

Miriams Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color people with lived experience in the issues MK works on veterans and LGBTQIA persons are strongly encouraged to apply.