Front Desk Supervisor

Hotel:

Atrium SPIRIT where teamwork passion and appreciation ignite service excellence

Whats in it for you

The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverage Medical dental and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

Now Hiring: Front Desk Supervisor

Location: Residence Inn Charleston Airport

Lead the team that creates unforgettable guest experiences.

At Atrium Hospitality were committed to creating exceptional experiences not just for our guests but for our associates too. Our culture is grounded in six core values: Service Perseverance Inclusion Respect Innovation and Teamwork. If youre passionate about hospitality and ready to take the next step in your career we invite you to grow with us.

About the Role

Were looking for a Front Desk Supervisor who leads by example someone who brings energy professionalism and a passion for this key role youll support and guide our front desk team while ensuring our guests enjoy a smooth and welcoming experience from check-in to check-out.

This is a great opportunity for someone with prior front desk experience whos ready to take on more responsibility in a supportive team-driven environment.

What Youll Be Doing

Service:

• Greet guests warmly and assist with check-in/check-out procedures

• Ensure guest requests and special accommodations are fulfilled

• Oversee pre-assignment of rooms VIP handling and package tracking

Perseverance:

• Address guest concerns with professionalism and follow up until fully resolved

• Support the team during high-volume periods to maintain excellent service

Inclusion:

• Train and onboard new front desk agents

• Foster a welcoming respectful environment for both associates and guests

Respect:

• Supervise and support front desk staff by providing direction coaching and feedback

• Help manage scheduling and performance to ensure smooth operations

Innovation:

• Stay informed about the local area to provide guests with helpful recommendations

• Bring new ideas to enhance both the guest and team experience

Teamwork:

• Coordinate closely with Housekeeping Maintenance and other departments

• Ensure daily shift operations run efficiently and according to company standards

What You Bring to the Team

• Previous hotel front desk experience is required; supervisory experience is preferred

• A strong commitment to outstanding customer service

• Excellent verbal and written communication skills

• A natural leader who is approachable detail-oriented and calm under pressure

• Proficiency with computers and the ability to learn our Property Management System (PMS)

• Flexibility to work a variety of shifts including mornings evenings weekends and holidays

• Physical ability to stand for extended periods and remain active throughout the shift

Why Join Atrium Hospitality

Weve earned multiple J.D. Power awards for our dedication to guest satisfaction and that recognition starts with our incredible team. As part of Atrium youll have access to resources support and opportunities that empower you to grow your career in hospitality leadership.

Ready to lead a team and make a real impact Apply today and become part of something meaningful.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

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