Siebel Principal Config Engineer, CSS Global SaaS & Apps Delivery

Oracle Customer Success Services is a One Oracle approach to ensuring customer success through a broad set of services and solutions that are supported by certified and experienced implementers helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service in conjunction with Oracle Development. Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL ISO2000 & other industry specific best practices used to manage the customer application & software across different Oracle technology stack.

Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracles cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud.

Do you like to work in edge technologies
Are you excited to develop professionally
Do you love talking to your customer & want to see how you are influencing customer life though managed cloud service experience
If answer is Yes Then we are searching an IT engineer like YOU.

Career Level - IC4

Responsibilities

As a Siebel Developer you will be responsible for designing developing and maintaining Siebel CRM applications to meet the business needs of our organization. You will collaborate with cross-functional teams including business analysts system administrators and quality assurance testers to ensure the seamless integration and optimal performance of the CRM system.

What you bring:
Design and Development:

• Work closely with business analysts to understand business requirements and translate them into technical solutions.
• Customize and configure Siebel CRM application modules to meet specific business needs.
• Develop and maintain Siebel scripts workflows business services and business components.

Integration:

• Integrate Siebel CRM with other systems and third-party applications as needed.
• Create and maintain EAI (Enterprise Application Integration) processes including web services RestAPIs integration objects and data maps.

Performance Optimization:

• Monitor and troubleshoot Siebel application performance issues.
• Identify and implement performance enhancements and optimizations.

Data Management:

• Design and maintain data models including defining data objects and relationships.
• Perform data migration and data cleansing activities as required.

Testing and Quality Assurance:

• Collaborate with quality assurance testers to ensure the quality and reliability of Siebel CRM solutions.
• Participate in system testing and user acceptance testing (UAT) efforts.

Documentation:

• Create and maintain technical documentation including design specifications configuration documents and system documentation.

Support and Maintenance:

• Provide ongoing support and maintenance for Siebel CRM applications including troubleshooting and resolving issues.
• Perform regular system updates and patches as needed.

Continuous integration/Continuous Deployment (CI/CD) Pipeline is a Plus:

• Experience on configuring CI/CD pipeline including Gather Design Build and Deploy CI/CD requirement for Siebel.
• Exposure to Cloud (OCI) is plus.

Qualifications:

• Bachelors degree in computer science Information Technology or related field (or equivalent work experience).
• Proven experience as a Siebel Developer or in a similar CRM development role.
• Strong knowledge of Siebel CRM IP17 architecture configuration scripting and customization.
• Proficiency in Siebel Tools Siebel eScript Siebel Workflow and Siebel EAI (Rest / SOAP).
• Siebel Order Management experience is a plus.
• Experience with integration technologies such as web services and EAI connectors.
• Familiarity with database concepts and SQL.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Siebel certification is a plus.
• Experience with other CRM systems or Salesforce CRM.
• Knowledge of industry-specific CRM solutions (e.g. healthcare CRM financial CRM etc.).
• Familiarity with Agile development methodologies.
• Experience on configuring CI/CD pipeline is a plus including Gather Design Build and Deploy CI/CD requirement for Siebel.

A Siebel Developer should have a deep understanding of the Siebel CRM platform and be able to adapt to changing business requirements. They should also stay updated with the latest Siebel features and technologies to ensure that the CRM system remains effective and efficient for the organization.

What we will offer you

A competitive salary with exciting benefits
Flexible and remote working so you can do your best work
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
Core benefits such as medical life insurance and access to retirement planning
An inclusive culture that celebrates what makes you unique

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Experience:

Exec