Lead Experience Associate- Nashville, TN
Lead Experience Associate- Nashville, TN
Posted on :
02-08-2025
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1 Vacancy
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Job Description
Lead Experience Associate
At TOCA we are passionate about people and the power of sport. We believe in creating anenvironment that becomes the third home for our guests where they learn where they liveand where TOCA becomes the place where they play. Whether theyre kicking a soccer ball for thefirst time focused on finding their best or rediscovering their passion for the game we are here tosupport and guide them every step along the way. Everyone deserves the opportunity toexperience the joy and fulfillment that sports can bring regardless of background and skill ultimate goal is to create a consistent and amazing experience for everyone who interactswith TOCA whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate An individual that seeks to...
- Play Hard
- Care Deeply
- Grow Together
- Strive for Excellence
- Create Awesome Experiences
Position Overview:
We are seeking a passionate and enthusiastic individual to join our soccer training facility team asan Lead Experience Associate. As an Lead Experience Associate you will play a crucial role inensuring exceptional guest satisfaction and a smooth operational flow within a TOCA SoccerTraining Facility. This part-time role entails overseeing the guest experience in the facilitysupervising team members and maintaining a positive atmosphere. You will collaborate closelywith the leadership team to uphold high standards of service foster a welcoming environmentand address any issues that may arise. Your enthusiasm leadership and attention to detail willcontribute to a memorable and enjoyable experience for our guests.
Role Scope & Responsibilities:
Guest Experience Excellence:
- Greet guests warmly and ensure their needs are met promptly and courteously.
- Assist guests with inquiries and provide information about our programs and services.
- Foster a positive and inclusive environment ensuring all guests feel valued and respected.
- Handle guest feedback concerns and complaints in a professional and emphatic manner.
Shift Supervision:
- Lead a team of front-line team members ensuring they are performing their dutiesefficiently and upholding company standards.
- Delegate tasks and responsibilities to team members ensuring smooth operations andoptimal guest experience.
- Provide guidance support and training to new and existing teammates.
Operational Excellence:
- Monitor facility cleanliness and presentation ensuring that all areas are well-maintainedand meet high standards.
- Assist in managing guest scheduling reservations enrollments and events.
- Collaborate with other departments to ensure timely and accurate service delivery.
- Conduct daily facility walks and execute opening and closing checklists.
Problem Solving:
- Address and guest issues or concerns promptly and effectively striving to exceedexpectations.
- Escalate complex issues to the leadership team as needed and provide input on possiblesolutions.
Communication:
- Maintain clear communication with teammates providing updates on shift expectationschanges and special requests.
- Relay relevant information to the leadership team including feedback from guests andteammates.
- Able to communicate TOCA programming information to guests with a high degree ofknowledge and accuracy.
Administrative Duties:
- Manage guest registration waivers and inquiries for services and events.
- Assist in tracking attendance collecting fees and processing payments.
- Prepare reports related to guest participation feedback and facility utilization asrequired.
Training and Development:
- Participate in ongoing sessions and meetings to stay updated on product knowledgepolicies and procedures.
- Provide input on team training needs and contribute to the execution of training materials.
Qualifications & Experience:
- High school diploma or equivalent.
- Previous customer service hospitality or guest relations experience.
- Outstanding interpersonal and communication skills to engage with visitors staff andstakeholders.
- Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer
Trainings values.
- Experience in managing customer relationships and ensuring high levels of satisfaction.
- Leadership experience or aptitude with the ability to motivate and guide a team.
- Problem-solving skills and the ability to remain calm under pressure.
- Proficiency in basic computer applications (Google Suite scheduling softwares etc.).
- Availability to work up to 30 hours weekly including evenings weekends and holidays.
- Ability to kneel bend reach climb and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30 pounds.
Benefits:
- Opportunity to lead the guest experience in a dynamic and innovative soccer trainingfacility.
- Contribution to the growth and development of local soccer talent and communityengagement.
- Positive and supportive team culture that values continuous improvement and excellence.
TOCA Football Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local are committed to providing reasonable accommodations for individuals with disabilities during the application and hiring process. If you require an accommodation please contact
#twmanager
Required Experience:
IC
Employment Type
Full Time
Key Skills
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