Hardware Asset Analyst
Hardware Asset Analyst
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Job Description
Are you a tech-savvy professional with a knack for strategic thinking and building strong relationships Imagine having a direct impact on the daily operations of over 13000 City of Edmonton team members. Were looking for someone to take a vital role in the management of our vast computing fleet nearly 15000 desktops laptops and critical network server and storage hardware guiding them through their entire lifecycle. From logistics and procurement to vendor negotiations deployment and even decommissioning youll ensure our technology is perfectly aligned with the needs of 74 diverse lines of business all while driving significant cost savings for the city. If youre ready to make a tangible difference in a dynamic internal customer-facing role we want to hear from you!
What will you do
On a daily basis this IT asset management position must triage monitor and independently manage their work activities and service requests assessing criticality of calls prioritizing work and managing their work schedule. These service requests may come from any City of Edmonton employee
This position frequently must work on tight timelines and under pressure to analyze needs and issues make recommendations deliver solutions and solve problems
Develop maintain and optimize service level delivery and Service Level Agreements with customer areas. Coordinate service level escalations with internal and external technology support teams and vendors as appropriate
Perform service delivery on IT hardware solutions designing and recommending effective action plans that support the operational needs and business requirements. This includes designing planning and providing on-going support related to desktop laptop network server storage IT services
Develops and performs operational procedures on IT desktop and infrastructure hardware systems and services. Contributes to maintenance installation and problem resolution
Manage and maintain accurate and timely IT desktop and infrastructure inventory records refresh cycles within scope budget and schedule (coordinate all related activities)
Consult and advise City employees on solutions to software and hardware issues encountered during the refresh cycle
Advise on continual operational process improvements and the identification of cost savings within the end-to-end procedure
Primary lead or representative for IT Asset Management (or related) projects that involve IT hardware and infrastructure devices
Coordinate the acquisition of standard IT hardware and infrastructure devices and related services ensuring all requests are filled in accordance with City of Edmonton standards
Other related duties
Connect with us!
Completion of an appropriate Diploma or certification program from an approved business school/college. Completion of grade 12 or GED is required with the completion of the certificate program (a minimum of 700 instructional hours)
A minimum of three (3) years progressively responsible experience with a diploma OR;
A minimum of four (4) years progressively responsible experience with a certificate in the program area or in automated business process support
Assets:
Advanced skillset using Google Business Apps
IT Asset Management and Discovery Tools experience
Experience using Remedy v20 and above (for service and/or asset management)
ITIL Foundations Certified
IAITAM Certified
Skills required for success:
Excellent communication skills - capable of communicating clearly in writing and verbally in a customer service environment
Experienced in Service delivery in an organization with a significant number of IT Hardware and Infrastructure devices deployed or in an area where there are many IT services to manage
Tactful and conscientious as this position is following up on behalf of the customers. They need to manage customer expectations and get work performed through other groups and people
Working knowledge of IT Hardware and Infrastructure hardware/software vendors manufacturers their products and licensing
Able to work both independently and as part of a larger multi-specialty customer service focused technical team
Proven research ability
Implementation/Execution: Good at organizing and managing daily service priorities with longer term projects and activities by using appropriate methodologies and tools
Innovate: Able to contribute to new ideas and processes that improve performance and productivity
Problem Solver: Analytical and logical with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources engage others in problem solving
Google Productivity Suite (Gmail Docs Sheets) working knowledge
Work Environment:
Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
- Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion
Applicants may be tested
The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 1 permanent full-time position
Hours of Work:33.75hours per week
Salary Range: $42.304 - $52.853 (Hourly); $74529.070 - $93113.770 (Annually)
Talent Acquisition Consultant: RD/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Required Experience:
IC
Employment Type
Full Time
