Operations Director for Global Repair Services (Remote)
Operations Director for Global Repair Services (Remote)
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Supply Chain is a fast-paced and dynamic environment delivering best-in-class communications equipment and solutions for customers around the world. Our purpose is to deliver exceptional value and customer experience through agility speed and collaboration. We plan what products and services are needed source efficiently and ethically from a diverse supply base launch new products make and deliver solutions on time and exceed customer expectations through outstanding quality service and support. We are a central point in our efforts to bring value and lead technology innovation.
Job Description
The role of Global Repair Services Director is responsible for developing and implementing strategies and managing global operations that deliver timely and cost effective repair services that enable business growth and maintain customer experience at the highest level. This global role provides the leadership for the management of repair operations encompassing people and processes of third party and in-house solutions.
This role is required to build strong and effective relationships with the Services organization and third party services suppliers. Building close partnerships and communication protocols with our regional customer service teams product development teams and Quality Engineering teams is also a vital success factor.
Responsibilities:
Develop and implement a global repair services strategy that aligns with Motorola Solutions Business goals incorporating all products / technologies driving efficiency cost savings and customer satisfaction.
Oversee global repair operations ensuring consistent high-quality service across all regions and technologies. Optimize processes to reduce turnaround times and costs ensuring all Service Level Agreements (SLAs) are consistently achieved.
Manage and enhance relationships with third-party repair vendors and partners ensuring compliance with SLAs quality standards and cost expectations while utilizing our partners advanced capabilities (e.g. automation AI driven diagnostics)
Define and track key performance indicators (KPIs) for repair services identifying opportunities for continuous improvement in service delivery (SLAs).
Oversee parts inventory planning supply management and repair logistics to minimize downtime and ensure timely availability of necessary materials.
Lead initiatives to improve repair processes adopt new technologies and enhance overall service efficiency and quality.
Collaborate with Product Development and QualityEngineering to address recurring issues and improve product reliability.
Manage the repair services budget and optimize resource allocation to ensure cost-effective operations.
Ensure compliance with industry regulations safety standards and best practices to minimize operational risks.
Additional Qualified Skills:
Proven experience in managing global operations in a Fortune 500 environment.
Strong knowledge of repair processes supply chain management and customer service in the communications industry.
Analytical mindset with ability to interpret complex data make data-driven decisions and influence results.
Strong negotiation skills with the ability to manage relationships with third-party service providers
Excellent leadership strategic thinking and problem-solving skills.
Strong financial acumen and experience managing multi-million-dollar budgets.
Exceptional communication and stakeholder management skills.
Bachelors degree in Engineering Business or a related field
Target Base Salary Range: $139000 - $245000USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-MM4
Basic Requirements
Bachelors degree
10 years of experience in repair services
5 years in a leadership role.
Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Exec
Employment Type
Full-Time
