Metering Technician
Metering Technician
Posted on :
02-08-2025
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1 Vacancy
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Job Description
AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change improve and innovate.
Were proud to be responsible for providing reliable efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.
So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.
We currently have a fantastic opportunity available for a Metering Technician to join our team based out of Exeter with the need to travel across our region. You will join us on a full-time permanent basis and in return you will receive a competitive salary of 26856 per annum plus a range of excellent company benefits rewards.
About the role:
In this role you will provide support and resolution for Meter Maintenance requests and Customer Metering Queries and effectively liaise with the partners and audit their work to ensure that high standards are maintained. You will remain compliant with all of South West Waters procedures and policies in particular the Companys Customer Promise and Health and Safety policies.
This role will predominantly involve field work blended with being office based to support with investigations and to update company systems. This role will be customer facing and therefore requires a high level of professionalism in the public domain.
What youll be doing:
- Take full ownership of all customer contacts within the Service Delivery Meter Technicians area ensuring that the customer is kept informed at every stage and that any follow-up work that is promised is completed as agreed with the customer.
- Enter feedback accurately onto Ellipse and/or CRM following a telephone contact; visit or conversation with a customer ensuring all relevant information is captured and any requests for compensation missed appointments or further action are recorded properly and passed to the relevant department to ensure prompt action in line with the business rule of 2 working days.
- Prioritise workload and arrange appointments with both House Hold and Non House Hold Customers working with the wider team where appropriate to ensure cost effective cover of customer issues both locally and regionally.
- Gain a full understanding of the Companys Policies Practices Procedures and Legal Obligations and ensure that all customer contacts are handled in line with the guidelines contained within them.
- Present a suitable Company image by maintaining a clean and tidy appearance at all times with the South West Water Company uniform being worn in its entirety.
- Work closely with the wider Metering team and to enhance the companys standards of Meter Reading
- Ensure that the allocated Company vehicle is maintained in a clean and tidy condition to the satisfaction of the Field Service Delivery Team Leader in order to present a suitable Company image.
- Ensure good working relationship with other departments by providing clear concise reports as and when required. Also promoting the metering department and building rapport with other departments.
What we are looking for:
- Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
- Excellent oral and written communication skills
- Demonstrates resilience and composure under pressure
- Ability to prioritise and organise
- Collaborative team player
- Proven ability to work independently and take initiative
- Proficient in a variety of computer applications and softwares
- Full UK Drivers licence
Whats in it for you:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free through our Cycle to Work scheme
- We offer free car parking at the majority of our sites
- Take up to 26 weeks additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy free eye tests and discounts on frames and lenses at Specsavers
- Enjoy access to thousands of deals and discounts on supermarkets high street shops online retailers travel eating out cinemas gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme Virgin Media Affinity Scheme Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
At South West Water we dont all do the same job but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen return for our peoples hard work and commitment we offer an excellent range of benefits:
Closing Date: 14th August 2025
If you are looking for a new challenge please click apply now to be considered as our Meter Technician - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Required Experience:
IC
Employment Type
Full-Time
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