Guest Services Liaison University PHX
Guest Services Liaison University PHX
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Job Description
Primary City/State:
Phoenix ArizonaDepartment Name:
Patient Concierge Svcs-HospWork Shift:
DayJob Category:
Administrative ServicesThe future is full of possibilities. At Banner Health were excited about what the future holds for health care. Thats why were changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier so life can be better. The future of health care starts here. If youre ready to change lives we want to hear from you. Apply today.
Banner University Medical Center has a great opportunity for a Receptionist Service are looking for hardworking individuals who will be responsible for ensuring our facilities safety is top this role youll be responsible for running the screening stations at our hospitals entrances. You will run monitor temperature cameras visitor logs ensure all visitors are wearing masks and follow screening protocols for all visitors and patients coming into the you want to be part of a great team that makes a difference in the lives of our patients apply today for this opportunity. Experience in either a hospital setting or institutionalenvironment is not required.
SCHEDULE:
- Full Time/ 40 Hours per week
- Hours and days will vary
- Sunday-Saturday
- 6:00am-9:00pm
LOCATION:
- BUMC-PHX 1111 E McDowell Rd Phoenix AZ 85006
POSITION SUMMARY
This position assists with providing concierge service to patients provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS
1. Meets greets and assists patients and guests and provides general information regarding the services the facility and geographical area.
2. Responds to special requests from our patients customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
3. Gathers summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patients requests.
5. Coordinates access to the care delivery area performs visitor authorization procedures serves as a liaison between visitors and staff relays visitor concerns to staff and coordinates visitor support services.
6. Answers phone transfers calls takes messages and relays messages and information as needed.
7. Provides tours of the facility and walks customers to appropriate areas within the facility.
8. Performs functions within established parameters. Customers include patients families and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients guests and staff. Must possess excellent oral communication as well as listening skills to effectively interact pleasantly and calmly with patients guests and staff.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
EEO Statement:
Our organization supports a drug-free work environment.
Privacy Policy:
Employment Type
Full-Time
