Account Manager (Duo language)
Account Manager (Duo language)
Posted on :
02-08-2025
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1 Vacancy
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Job Description
About AirDNA
We built AirDNA to solve a problem: how do you make smart short-term rental decisions when theres too much guesswork and not enough good data
What started in a garage in California in 2015 is now a global team helping thousands of people from aspiring hosts to major real estate firms make confident choices about where to invest what to charge and how to grow.
Our mission is simple: give people the tools they need to build freedom through short-term rentals. Whether that means buying their first Airbnb or scaling a portfolio were here to help unlock financial independence and growth.
We track 10M listings in 120000 markets and our platform is trusted by users in over 100 countries. Its big data made useful.
In 2024 AirDNA acquiredUplisting a powerful property management software that helps hosts and operators manage listings across Airbnb Vrbo and other platforms. With features like channel management automated messaging dynamic pricing task coordination and financial reporting Uplisting expands our mission to support every stage of the short-term rental journey from investment to operations.
The AirDNA team
Were a curious driven and kind group of humans who genuinely love what we do. Our values Happy Hungry Honest guide how we show up for our customers and for each other.
Want to see what that looks like in action Youll get a feel once you meet us.
We welcome applicants from all backgrounds and encourage you to apply even if you dont check every box. Passion potential and perspective matter here.
The Role:
As an Account Manager (AM) at AirDNA youll be at the intersection of relationship management and revenue growth. This role goes beyond traditional AM! It requires a strong commercial mindset and a proactive approach to identifying and closing upsell opportunities. Youll be responsible for maximizing the value of our existing customer relationships by ensuring product adoption delivering measurable ROI and driving account expansion. Acting as a trusted advisor youll combine strategic thinking product expertise and sales acumen to unlock growth opportunities and mitigate churn. If youre a relationship-builder who thrives in a target-driven environment this role offers the perfect blend of customer engagement and revenue ownership.
Heres what youll get to do:
- Responsible for the entire life cycle of the client after they have been closed with a strong focus on identifying and driving upsell opportunities throughout each stage (onboarding adoption expansion and renewal).
- Drive revenue retention by achieving retention goals.
- Conduct customer calls including onboarding renewals and quarterly business reviews (QBRs).
- Monitor customer health scores identify at-risk accounts and collaborate with internal teams to resolve issues improve engagement and spotting potential for account growth.
- Maintain CRM hygiene ensuring accurate and up-to-date records for renewals interactions and forecasts.
- Identify upsell opportunities through deep account knowledge competitor analysis and customer insights.
- Drive contract negotiations incorporating auto-renewal and pricing strategies based on usage and value.
- Monitor customer activity and API usage addressing underutilization and proactively increasing engagement.
- Collaborate with Customer Success RevOps and Product teams to resolve customer issues and provide actionable the internal advocate of our clients
- Triage customer questions and manage the responses with feedback from internal Product Engineering and Analytics Teams
Heres what youll need to be successful:
- Full proficiency in English and French or Spanish both verbal and written.
- 1 years of Account management experience in B2B or SaaS environment
- Strong communication skills both written and verbal with the ability to build rapport and trust.
- Confident and personable on customer calls with the ability to negotiate and overcome objections.
- Highly organized and detail-oriented ensuring accurate documentation and task management.
- Proactive mindset consistently checking in on customer health and seeking opportunities to add value.
- Ability to interpret and explain data leveraging insights to drive customer adoption and upsell opportunities.
- 1 years of experience with CRM platforms (HubSpot preferred).
- Strong sales and account management experience with demonstrated success in renewals and upselling.
- Ability to problem-solve quickly and efficiently addressing customer inquiries and troubleshooting issues.
- Willingness to continuously learn and stay informed about industry trends and customer challenges.
- Proven track record or revenue growth and client satisfaction / retention
Heres what you can expect from us:
- OTE Salary range 45000 - 50000 EUR annually
- Indefinite contract
- 36 holidays per year
- Continuing education stipend
- 150 EUR to spend with Cobee card available monthly for public transport daycare pension plan restaurants and health insurance
- Health insurance with Sanitas (Vision Dental included)
- Language lessons with Preply (French-Italian-Spanish)
- Individual growth plan to progress in the role
- Standard working hours from 11 am to 7 pm
- A fun and sunny office with big terraces
- Talented international team and a vibrant work environment
- 62 days to work from anywhere!
- Bottom-up management: we listen to your ideas and implement them
- Team building events
- Dog friendly office!
Hiring Process:
- First stage: Virtual interview with the People Team at AirDNA (Online-30min)
- Second stage: Meet the Hiring Manager (Online-30min)
- Thirdstage:CaseStudyMeetingwithSVPofSalesandHiringManager(45min)
- Final stage: OnsiteOfficeTourMeetingwithPeers&HiringManager(1.5hrs)
- Post-offer / Pre-employment: Reference and employment verification check
- Ideal start date: Q3
45000 - 50000 a year
OTE includes Salary Base Commissions
The AirDNA Team
Were a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. Were risk takers. We care about each other and lend helping hands all day every day.
At AirDNA we believe that a diverse team is a key part of building a great company. If you want to work with us we want to hear from you. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
AirDNA seeks to attract the best-qualified candidates who support the mission vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race color creed religion sex age national origin citizenship sexual orientation gender identity and expression physical or mental disability marital familial or parental status genetic information military status veteran status or any other legally protected classification. Thecompany complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms conditions and privileges of employment including but not limited to: hiring assessments probation placement benefits promotion demotion termination layoff recall transfer leave of absence compensation training and development social and recreational programs education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals others in the workplace or the company as a whole. To request accommodation please email . Please allow for 24 hours to process your request.
By applying for the above position you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants.
Required Experience:
Manager
Employment Type
Full-Time
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