Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Benefits
- Medical Dental and Vision Insurance
- 401(k) Plan
- Short & Long Term Disability
- Employer Paid Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Paid Birthdays
- Paid Training
- Opportunities for Advancement
- Closed Sundays
- Healthy Work/Life Balance
- Greet customers warmly and professionally in person over the phone or via email
- Answer customer inquiries about repair status insurance claims and shop services
- Schedule appointments for estimates and repairs
- Maintain accurate customer records and documentation in the shop management system
- Communicate effectively with insurance companies adjusters and vendors
- Perform preliminary vehicle inspections to assess collision damage
- Write accurate and detailed estimates using estimating software (CCC)
- Take and upload vehicle photos intoCCC for insurance and estimating purposes
- Coordinate with estimators to verify repair requirements and parts availability
- Review repair orders with customers explaining the scope of work and answering questions
- Obtain approvals from insurance companies and customers for repair work
- High school diploma or equivalent required.
- 1-3 years of customer service or front office experience preferably in an auto body or repair shop
- Experience with estimating software such as CCC One (preferred)
- Basic understanding of auto-body repair processes and insurance procedures.
- Strong communication and organizational skill
- Excellent attention to detail and accuracy
- Ability to work in a fast-paced team-oriented environment
- I-CAR training or certifications preferred
- Knowledge of DRP (Direct Repair Program) procedures preferred
Required Experience:
Unclear Seniority
Employment Type
Full-Time
