Backorder Clerk/Customer Service Representative
Backorder Clerk/Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
The Backorder Clerk is responsible for monitoring managing and resolving backordered items within the distribution center. This role ensures timely communication with internal departments and customers coordinates fulfillment solutions and maintains accurate backorder records to support operational efficiency and customer satisfaction.ESSENTIAL JOB DUTIES
- Monitor daily backorder reports to identify and track outstanding orders.
- Investigate root causes for backorders including inventory discrepancies shipment delays and system errors.
- Coordinate with Purchasing Receiving and Inventory Control to expedite item availability.
- Communicate regularly with Customers Sales and Distribution teams regarding backorder status and estimated fulfillment dates.
- Update and maintain accurate records in the Warehouse Management System (WMS) or ERP system.
- Generate reports and provide updates to leadership on open backorders and resolution timelines.
- Collaborate with warehouse staff to prioritize picking and shipping of newly available backordered items.
- Participate in continuous improvement efforts to reduce backorder frequency and cycle times.
- Perform other related duties as assigned by leadership.
KNOWLEDGE SKILLS & ABILITIES
- Ability to work in a fast-paced high-speed environment follow standardized work and adhere to safe work practices in a continuous improvement environment.
- Must be able to focus on the task at hand and pay attention to details.
- Proficient in DataFlo system (or equivalent) ERP system.
- Must be able to rotate to all functional areas.
EDUCATION CREDENTIALS & EXPERIENCE
- 1 to 2 years of experience in a manufacturing environment and experience as a machine operator (preferred)
- High school diploma or GED required; associate degree preferred.
- 12 years of experience in warehouse logistics or inventory control preferred.
- Prior experience working with WMS or ERP systems (e.g. DataFlo Epicor) is a plus.
Skills & Abilities:
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office (especially Excel and Outlook).
- Ability to analyze data and identify trends or discrepancies.
- Effective written and verbal communication skills.
- Ability to multitask in a fast-paced high-volume environment.
- Team-oriented with a proactive problem-solving mindset.
Physical Requirements:
- Ability to sit or stand for extended periods.
- Work in warehouse environment (exposure to temperature variations noise etc.).
- Ability to lift up to 25 lbs on rare occasion
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at managements discretion.
AP Emission Technologies is an equal opportunity employer and will not discriminate against any applicant for employment because of race color religion sex national origin disability age genetic information or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
