Insurance Operations Specialist
Insurance Operations Specialist
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Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
London Cardiff or UK Remote 40400 - 50000 BenefitsHear from the team
The Insurance Team
Were building insurance that actually works for people no jargon no faff no feeling like youre being caught out. Our mission is to offer simple reliable and delightful insurance products that meet real-life needs backed by great underwriting and claims partners to power seamless internal operations and exceptional customer experiences. We recently launched our first product line Home insurance with plans to expand across multiple insurance categories over the coming years. Were a small focused team with ambitious growth targets and a chance to build something special from the ground up.
The Role
Were looking for an Insurance Operations Specialist to help ensure the smooth day-to-day running of our insurance products. Youll be close to the customer experience managing escalations tracking key trends and shaping the processes and guidance well need as we scale. Reporting into our Insurance Operations Lead youll work closely with our Customer Operations team as well as our insurance partners the underwriters and claims handlers.
Youll play a key role in the following areas
- Championing best practices when it comes to all internal insurance processes including updating internal guidance and saved responses
- Working closely with our Customer Operations team to ensure we communicate efficiently compliantly and empathetically with our customers
- Ensuring accurate efficient compliant and delightful delivery of key operational elements of the customer journey
- Escalating sensitive and high priority cases to the claims handlers
- Sharing customer feedback pain points and ideas with the Product Team and help them shape future changes to our product
Wed love to hear from you if
- You are passionate about delivering a great customer experience
- You are comfortable designing operational processes from scratch
- You pride yourself on strong attention to detail
- You have proven experience in customer-facing roles within a consumer insurance operation
- You work collaboratively with people at all levels and across functions and cultures
The interview process:
Our interview process involves 3 main stages:
- 30 minute Recruiter Call
- Initial Call with our a member of the team
- 2-3 interviews
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on
Whats in it for you:
40400 - 50000 dependant on experience share options
London Cardiff or remote within the UK available with occasional travel to the London office
We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team
Learning budget of 1000 a year for books training courses and conferences
And much more see our full list of benefitshere
#LI-TK1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Unclear Seniority
Employment Type
Full Time
