Service Technician (Roofing)
Service Technician (Roofing)
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1 Vacancy
Job Description
Service Technician (roofing windows doors)
Job Type: Permanent
Shift: 7am to 4pm
Job Description:
A roofing service technician is a skilled professional responsible for inspecting repairing and maintaining roofs to ensure their structural integrity and longevity. These technicians possess expertise in identifying various roofing materials such as asphalt metal and tile and are adept at diagnosing issues such as leaks cracks and weather related damage. Utilizing specialized tools and safety equipment they conduct thorough assessments of roofs perform necessary repairs or replacements and apply protective coatings to enhance durability. Beyond technical proficiency roofing service technicians prioritize safety protocols and effective communication with clients providing comprehensive recommendations and guidance to ensure optimal roof performance and client satisfaction.
-Responds to service requests from the Service Scheduler on smaller or less complex projects.
-Reviews service work orders clarifies any questions or concerns understands in advance how the visit is to be billed and then arranges to visit the customer.
-Meets with the customers to assess the situation.
-Inspects the area of concern and determines a course of action to resolve this issue.
-Confirms agreement with the customer on how to proceed. Confirms with the customer if payment is expected and when payment is to be made.
-Begins repairs on projects estimated to cost $2000 or less referring repairs over $2000 to the Sales Schedulers for follow up by an Estimator.
-Orders materials when necessary.
-Ensures their truck has sufficient materials to cover most repairs before leaving the shop. Secures the required material to make the repair if not already available on the truck.
-Completes all service calls to Company standards and to the satisfaction of the customer. Finishes all repair work within the projected time.
-Thanks the customer for the opportunity to be of service.
-Recognizes that the customer has many options available for repair work and shows appreciation for their selection of the Company to provide repair services.
-Secures payment when appropriate. Requests the pre arranged payment for the service by check.
- Connects the customer with the Billing Specialist if paying by Echeck or credit card.
-Closes out the work order. Informs the Service Scheduler that the work has been completed. Identifies and reports on any issues that were encountered outside of expectations.
-Provides feedback to the Sales Marketing and Production Departments.
-Provides feedback to other departments on potential revenue opportunities or improvements that could help the Company grow.
-Seeks to improve productivity and results on a daily basis.
-Follows all Company safety rules and operating procedures practices and guidelines.
-Completes other tasks as assigned by Management.
Job Requirements:
-A high school degree. Additional training or coursework in construction skills estimating and/or customer service is a plus.
-5 years of experience in the home building remodeling or renovation markets as a skilled tradesman independent contractor or project manager.
-A demonstrated ability to understand and work with contracts that provide for construction services or financing for construction services.
-A basic understanding of home insurance and how home insurance claims are processed.
-Strong 4 function math skills: addition subtraction multiplication and division.
-Demonstrated computer skills using a service oriented CRM system including mobile access.
-A clean reliable and insured personal vehicle to ensure a prompt start to the working day.
Required Experience:
IC
Employment Type
Contract
