Customer Support Analyst - Integrations & Analytics
Customer Support Analyst - Integrations & Analytics
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Salary Not Disclosed
1 Vacancy
Job Description
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over 150000 locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers Dominos Dunkin Five Guys and P.F. Changs rely on our top-ranked platform which now includes Zenput to manage inventory staff scheduling learning and development food safety operational tasks and audits.
About the role
As a Customer Support Analyst you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members grow within our company and make a huge impact from day one.
What youll do as a Customer Support Analyst
- Help customers solve problems in the Crunchtime platform.
- Use internal tools to troubleshoot trouble tickets
- Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
- Collaborate with a global team to deliver the ultimate customer experience
- Support Sales/Success teams with account management and technical support
- Be a voice of the customer helping our product and engineering teams better understand our customers needs
- Sympathize with the customers situation and take pride in finding them a resolution on tickets submitted.
What were looking for
- 1-2 years of remote application support experience
- 2-4 years of customer-facing experience in any industry but hospitality industry is preferable.
- Excellent interpersonal and communication skills (written and verbal)
- Bachelors Degree
- Technical background (Above average competency in computers communication programs Bluetooth tablets phones and internal tools)
- Able to work in high stress environment with multiple competing priorities
- Ability to prioritize tasks independently based on understanding business impact for the customer
- Prior experience with POS systems i.e. Toast Aloha Brink and/or Simphony
Nice to haves
- Experience working with a distributed/remote team
- Successful track record collaborating cross-functionally across internal teams (Sales Success Product Engineering Marketing Finance) to solve customer problems
- Experience with Jira and Zendesk
- Some SQL knowledge and ability to write/execute multi-table queries
- Prior experience working with CIS systems like Netsuite Workday or Quickbooks
- An understanding of Snowflake cloud-based data platform
- Able to troubleshoot networking and communication protocols
- Experience supporting restaurant convenience store or grocery industry verticals
- A conceptual understanding of what an API is and its role in connecting different software applications
What youll get
- Great mission-driven team members from diverse backgrounds with a strong companyculture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical dental and vision benefits (FSA HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace Headspace)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime we are an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you dont meet all the qualifications because we believe unique experiences and perspectives make us a stronger team.
Required Experience:
IC
Employment Type
Full Time
