Product Support Specialist - Middleware
Product Support Specialist - Middleware
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$ 13000 - 45000
1 Vacancy
Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
We are seeking a highly skilled Middleware Support Specialist to join our team. The ideal candidate will be responsible for managing and supporting various middleware technologies ensuring efficient and reliable execution of business processes and IT operations. This role involves working with IBM Workload Automation AMQ (Apache ActiveMQ) IBM MQ (WebSphere MQ) and other related tools and applications.
Key Responsibilities:
IBM Workload Automation (IWA/Grid):
Job Scheduling and Orchestration
Cross-Platform Support
Workflow Automation
Event-Driven Automation
Resource Optimization
Integration with Enterprise Applications
Monitoring and Reporting
Scalability and Flexibility
Ensure IWA Infrastructure is correct and running
Ensure Server Pre/Post Patching and validations are completed in Non-Production & Production
Ensure Servers are linked to the Domain Managers
Ensure Server Load is under threshold
Ensure all JVMs are running
Manage Log File sizes
Enable/Disable Log level changes
Messaging:
AMQ (Store & Corporate Environment):
Queue Monitoring
Message reprocessing
Patching support
Broker Camel Down infrastructure support
Reprocess Error and DLQ messages
Dashboard monitoring
WMQ WebSphere MQ/IBM MQ (Corporate Environment):
Manage Queue Managers
Provide Patching Support
Reprocessing Error and DLQ messages
Monitor Dashboard (Insight and Pulse)
Utilize Tools: Webconsole MQMon MessageMover Insight Dashboard Pulse QueueView Qinventory MyOps Dashboard
ITX - IBM Transformation eXtender/EAI - Enterprise Application Integration:
Ensure the infrastructure is running reprocess PO/BOL/ASN and validations of transfer completed.
Provide operation support including restarting ports port bounces and monitoring dashboards (Insight).
Ensure Pre and Post Patching is completed
Ensure Infrastructure and transfers are occurring.
Tools: Looker and Insight
Bizlink:
Failed Transfer Operations support
Locate Files
Manual Poll/Cancel transfers
GSCDI Global Supply Chain Data Integration:
Failed Job reprocessing
Investigate and Remediate Data Rejection (e.g. POs/ASN/BON)
Missing Files/Data
Types of Data: Adjustments Shipment Receipts Advance Shipment Notice (ASN) Inventory Purchase Order (PO)
Tools: Abinitio TWS Linux Oracle DB2
Printer Management:
Store
DC
Direct Manager/Direct Reports:
- Typically reports to the Product Support Supervisor Product Support Manager or Sr. Manager.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Bachelors degree in Computer Science Information Technology or related field.
- Proven experience in middleware support and management.
- Strong knowledge of IBM Workload Automation AMQ IBM MQ and related tools.
- Excellent problem-solving skills and attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Strong communication skills.
- Must be legally permitted to work in the United States.
- Experience with Linux/BSD Oracle DB2 and other related technologies.
- Familiarity with enterprise applications and integration.
- Knowledge of monitoring and reporting tools.
- Strong communication and interpersonal skills.
- Professional technical communication and technical writing to increase
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 1
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique
- needs of different audiences
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
- Decision Quality: Making good and timely decisions that keep the organization moving forward
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Manages Conflict: Handling conflict situations effectively with a minimum of noise
- Nimble Learning: Actively learning through experimentation when tackling new problems using both successes and failures as learning fodder
- Resourcefulness: Securing and deploying resources effectively and efficiently
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
For California Colorado Connecticut Rhode Island Nevada New York City Ithaca (NY) Westchester County (NY) and Washington residents:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
