Account Service Representative IV
Account Service Representative IV
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Salary Not Disclosed
1 Vacancy
Job Description
The Account Service Representative IV is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds agents accounts and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums collaborating with various departments and maintaining a high level of service excellence in a fast-paced high-volume production environment.
Qualifications:
- Associates or Bachelors degree in Business Finance Accounting or a related field preferred.
- Minimum of 3 years of experience in a similar role preferably within the insurance finance or business operations sector.
- Proven experience with account management accounts receivable and premium and/or claims processing.
- Demonstrated ability to work in a fast-paced high-volume environment with attention to detail.
- Proficient in Microsoft Office Suite particularly Excel with strong data analysis and reporting skills.
- Experience with financial software ERP systems or insurance platforms (such as Oracle or similar) is preferred.
- Ability to quickly learn new systems and processes as needed.
- Exceptional verbal and written communication skills with the ability to explain complex issues clearly and professionally to clients agents and internal teams.
- Strong interpersonal skills with a customer-focused attitude and a demonstrated ability to build and maintain relationships.
- Strong analytical skills with the ability to reconcile accounts identify discrepancies and propose solutions.
- Ability to prioritize tasks and manage multiple responsibilities while maintaining accuracy.
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a production-driven environment.
- Experience with tracking and managing accounts receivable aged balances and client settlements.
- High level of accuracy and attention to detail particularly when reviewing financial data processing payments and generating reports.
- A proven track record of providing professional high-quality customer service with a focus on problem-solving and relationship-building.
- Familiarity with industry best practices particularly in relation to insurance financial reporting and billing processes.
Primary Job Functions:
Review and Analyze Error Reports: Ensure alignment with underwriting guidelines and identify discrepancies.
Adjust Coverage and Eligibility: Modify coverage details and maintain policy accuracy.
Endorsements and Coverage Denials: Process endorsements and deny coverage as needed.
Effective Communication: Engage proactively with agents accounts and customers to resolve issues.
Premium Calculation and Verification: Calculate premiums and validate correct rates.
Reconciliation of Business Records: Reconcile business records with reports and payments.
Audit Remittance Reports: Verify accuracy of remittance reports and rectify discrepancies.
Monetary Tracking and Collections: Maintain records of outstanding balances and ensure timely collections.
Maintain Accuracy and Production Standards: Adhere to established standards for business processing.
Monitor and Respond to Group Email Folders: Address requests and inquiries promptly within SLA timeframes.
Aged Accounts Receivable: Maintain a list of aged accounts monitor and ensure timely collections.
Accounts Receivable Validation: Ensure accurate receivable balances by reviewing records and resolving discrepancies.
Client Reporting Management: Oversee tasks like settlements reconciliations data extraction journal entries and financial research.
Client Communication: Provide clear updates on reporting process changes and data queries to clients.
- Other duties as assigned.
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Skills & Competencies Required:
- Requires some knowledge of a specialized function or skill
- Developing real trade craft and skills
- Intermediate to advanced skills in using Excel including the use of pivot tables VLOOKUP and advanced formulas for data analysis and reporting. Familiarity with other data analytics tools (e.g. Power BI Tableau) for processing and analyzing large datasets.
- Ability to interpret and analyze trends from data generate reports and provide insights to improve processes.
Additional Information:
Full benefit package including medical dental life vision company paid short/long term disability 401(k) tuition assistance and more.
Job Posting Disclaimer
Fortegra will never request financial or sensitive information such as your bank account information social security number or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address @. If you receive a suspicious message unsolicited job offer or would like to verify the legitimacy of any communication about a position please contact our Human Resources department at
Please be aware of job fraud(s) all correspondence emails regarding your candidacy will come from our email address. Thank you.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
