drjobs CCM - Smartcomm - Senior Analyst

CCM - Smartcomm - Senior Analyst

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1 Vacancy
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Job Location drjobs

Bangalore - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Summary:

We are seeking a highly skilled and experienced Senior Developer with a strong background in Customer Communication Management (CCM) tools and related development environments. The ideal candidate will be responsible for designing developing integrating and maintaining enterprise-scale communication systems that deliver personalized customer experiences through multiple channels (print email SMS web etc.).

Key Responsibilities:

  • Design and develop customer communication solutions using CCM tools SmartCOMM.
  • Work with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions.
  • Design document templates business rules workflows and integration components.
  • Implement integrations with downstream and upstream systems (e.g. CRM billing or content repositories).
  • Optimize output generation (PDF HTML etc.) for performance and accuracy.
  • Troubleshoot and resolve issues in production and lower environments.
  • Ensure compliance with branding regulatory and accessibility standards.
  • Collaborate closely with QA and infrastructure teams for deployment and testing.
  • Mentor junior developers and lead technical reviews.
  • Stay current with evolving CCM technologies and suggest improvements to architecture and tools.

Required Skills & Experience:

  • 4 years of overall software development experience with 3 years in CCM tools.
  • Hands-on experience in smartcomm CCM platform:
  • Proficiency in programming/scripting languages (e.g.  XML/XSLT JSON JavaScript).
  • Experience integrating CCM solutions with enterprise applications.
  • Familiarity with document design data models and output formatting.
  • Strong debugging and performance tuning skills.
  • Experience with Agile/Scrum methodology and version control tools like Git.

Good to Have:

  • Experience with cloud-based CCM deployment
  • Understanding of print production digital delivery channels and postal compliance standards.
  • Knowledge of CI/CD pipelines and containerization (Docker Kubernetes).
  • Exposure to customer journey mapping or omnichannel communication strategies.

Qualifications :

  • Bachelors or Masters degree in Computer Science Information Technology or related field.

Soft Skills:

  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to work independently as well as in a team.
  • Strong time management and project leadership skills.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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