IT Business Analyst I/II/III

POSITION SUMMARY

IT Business Analyst I

The IT Business Analyst I works in partnership with City employees across departments divisions and workgroups as well as external entities to deliver strategic business objectives to achieve improved efficiency and productivity. The incumbent will have a background in relationship building collaboration communication and customer service with the ability to learn adapt and manage projects effectively. This role requires a proactive individual who can identify and solve complex business problems manage customer interactions and drive process improvements to complex business problems. They will serve as the primary partner between departments and the IT department on select projects in delivering effective and innovative services. Provide holistic services to internal and external customers by seeking ways to integrate programs improve efficiencies or services provided by other departments divisions and external entities. Develop and implement ideas to improve business practices and processes.

IT Business Analyst II

The IT Business Analyst II works in partnership with City employees across departments divisions and workgroups as well as external entities to deliver strategic business objectives to achieve improved efficiency and productivity. The incumbent will have a background in collaboration communication and customer service with the ability to learn adapt and manage projects effectively. This role requires a proactive individual who can identify and solve complex business problems manage customer interactions and drive process improvements to complex business problems. They will serve as the primary partner between departments and the IT department on select projects in delivering effective and innovative services. Provide holistic services to internal and external customers by seeking ways to integrate programs improve efficiencies or services provided by other departments divisions and external entities. Develop and implement ideas to improve business practices and processes.

IT Business Analyst III

The IT Business Analyst III works in partnership with City employees across departments divisions and workgroups as well as external entities to deliver strategic business objectives to achieve improved efficiency and productivity. The incumbent will have a background in collaboration communication and customer service with the ability to learn adapt and manage projects effectively. This role requires a proactive individual who can identify and solve complex business problems manage customer interactions and drive process improvements to complex business problems. They will serve as the primary partner between departments and the IT department on select projects in delivering effective and innovative services. Provide holistic services to internal and external customers by seeking ways to integrate programs improve efficiencies or services provided by other departments divisions and external entities. Develop and implement ideas to improve business practices and processes.

REPORTING RELATIONSHIPS

Reports to: IT Business Services Manager

Direct Reports: None

DUTIES AND RESPONSBILTIES

The description below is intended to represent only the key areas of responsibilities; specific job assignments duties and environmental conditions will vary depending on the business need of the department and the particular assignment.

IT Business Analyst I

Documentation and Business Solution Analysis (10%)

• Analyze business requirements develop innovative solutions and create reports and dashboards to support decision-making.
• Conduct detailed business analysis to identify the business needs of stakeholders.
• Design and implement advanced strategies for gathering reviewing and analyzing data requirements.
• Develop in-depth knowledge of application system dependencies to aid in troubleshooting and root cause analysis of issues.
• Elicit organize and document business essentials.
• Document work procedures and business prerequisites.
• Identify system enhancements document business needs and determine impact to current processes.
• Translate business needs into user stories and technical requirements.
• Analyze business requirements develop innovative solutions and create reports and dashboards to support decision-making.

Process Improvement and Implementation (10%)

• Use Business Process Modeling techniques and tools to create business processes.
• Lead and monitor execution of key process improvement initiatives.
• Provide technical expertise and drive process improvement initiatives to achieve measurable productivity results.
• Identify and recommend improvements in business processes and workflows to enhance efficiency and effectiveness.
• Continually look for ways to innovate standardize and improve efficiencies.

Project Management and Coordination (10%)

• Coordinate and manage projects including planning execution and monitoring progress. Ensure that projects are completed on time and within budget.

• Oversee vendors as needed to provide guidance and ensure that project team members are meeting their objectives and deadlines.

Stakeholder Communication and Relationship Management (15%)

• Act as a liaison between the business analyst team and other departments vendors and stakeholders. Ensure clear and effective communication to align project goals and expectations.
• Work with stakeholders to gather requirements for issues and procedures to fashion solutions.

Technical Support and Training (50%)

• Provide technical support and guidance to the team and other departments. This includes troubleshooting issues and coordinating with IT for solutions.
• Conduct training sessions for team members and end-users on applications and new software solutions.
• Develop in-depth application knowledge of assigned applications.
• Develop expertise in the administration and upgrade procedures of assigned applications.
• Stay up to date on assigned applications.
• Stay up to date on new technology trends and innovations.
• Maintain least privilege application security.
• Leverage data analysis to extract meaningful insights.
• Monitor ticket queues to ensure timely response and resolution of issues
• Manage escalations and ensure high-quality service delivery
• Evaluate and improve customer satisfaction metrics
• Maintain SLAs and ensure compliance with support standards
• Develop and maintain help desk procedures knowledge base articles and SOPs

Additional Duties as assigned (5%):

• PO/Invoice entry
• Self-directed learning
• Other duties as assigned

IT Business Analyst II

Documentation and Business Solution Analysis (10%)

• Analyze business requirements develop innovative solutions and create reports and dashboards to support decision-making.
• Conduct detailed business analysis to identify the business needs of stakeholders.
• Design and implement advanced strategies for gathering reviewing and analyzing data requirements.
• Develop in-depth knowledge of application system dependencies to aid in troubleshooting and root cause analysis of issues.
• Elicit organize and document business essentials.
• Document work procedures and business prerequisites.
• Identify system enhancements document business needs and determine impact to current processes.
• Translate business needs into user stories and technical requirements.
• Analyze business requirements develop innovative solutions and create reports and dashboards to support decision-making.

Process Improvement and Implementation (10%)

• Use Business Process Modeling techniques and tools to create business processes.
• Lead and monitor execution of key process improvement initiatives.
• Provide technical expertise and drive process improvement initiatives to achieve measurable productivity results.
• Identify and recommend improvements in business processes and workflows to enhance efficiency and effectiveness.
• Continually look for ways to innovate standardize and improve efficiencies.

Project Management and Coordination (20%)

• Coordinate and manage projects including planning execution and monitoring progress. Ensure that projects are completed on time and within budget.

• Oversee vendors as needed to provide guidance and ensure that project team members are meeting their objectives and deadlines.

Stakeholder Communication and Relationship Management (15%)

• Act as a liaison between the business analyst team and other departments vendors and stakeholders. Ensure clear and effective communication to align project goals and expectations.
• Work with stakeholders to gather requirements for issues and procedures to fashion out solutions.

Technical Support and Training (40%)

• Provide technical support and guidance to the team and other departments. This includes troubleshooting issues and coordinating with IT for solutions.
• Conduct training sessions for team members and end-users on applications and new software solutions.
• Develop in-depth application knowledge of assigned applications.
• Develop expertise in the administration and upgrade procedures of assigned applications.
• Stay up to date on assigned applications.
• Stay up to date on new technology trends and innovations.
• Maintain least privilege application security.
• Leverage data analysis to extract meaningful insights.
• Monitor ticket queues to ensure timely response and resolution of issues
• Manage escalations and ensure high-quality service delivery
• Evaluate and improve customer satisfaction metrics
• Maintain SLAs and ensure compliance with support standards
• Develop and maintain help desk procedures knowledge base articles and SOPs

Additional Duties as assigned (5%):

• Lunch & Learn Material creation and presentations
• PO/Invoice Entry
• Self-directed learning
• Other Duties as assigned

IT Business Analyst III

Documentation and Business Solution Analysis (15%)

• Analyze business requirements develop innovative solutions and create reports and dashboards to support decision-making.
• Conduct detailed business analysis to identify the business needs of stakeholders.
• Design and implement advanced strategies for gathering reviewing and analyzing data requirements.
• Develop in-depth knowledge of application system dependencies to aid in troubleshooting and root cause analysis of issues.
• Elicit organize and document business essentials.
• Document work procedures and business prerequisites.
• Identify system enhancements document business needs and determine impact to current processes.
• Translate business needs into user stories and technical requirements.
• Analyze business requirements develop innovative solutions and create reports and dashboards to support decision-making.

Process Improvement and Implementation (20%)

• Use Business Process Modeling techniques and tools to create business processes.
• Lead and monitor execution of key process improvement initiatives.
• Provide technical expertise and drive process improvement initiatives to achieve measurable productivity results.
• Identify and recommend improvements in business processes and workflows to enhance efficiency and effectiveness.
• Continually look for ways to innovate standardize and improve efficiencies.

Project Management and Coordination (20%)

• Coordinate and manage projects including planning execution and monitoring progress. Ensure that projects are completed on time and within budget.
• Oversee vendors as needed to provide guidance and ensure that project team members are meeting their objectives and deadlines.

Stakeholder Communication and Relationship Management (15%)

• Act as a liaison between the business analyst team and other departments vendors and stakeholders. Ensure clear and effective communication to align project goals and expectations.
• Work with stakeholders to gather requirements for issues and procedures to fashion solutions.

Technical Support and Training (10%)

• Provide technical support and guidance to the team and other departments. This includes troubleshooting issues and coordinating with IT for solutions.
• Conduct training sessions for team members and end-users on applications and new software solutions.
• Develop in-depth application knowledge of assigned applications.
• Develop expertise in the administration and upgrade procedures of assigned applications.
• Stay up to date on assigned applications.
• Stay up to date on new technology trends and innovations.
• Maintain least privilege application security.
• Leverage data analysis to extract meaningful insights.

• Monitor ticket queues to ensure timely response and resolution of issues
• Manage escalations and ensure high-quality service delivery
• Evaluate and improve customer satisfaction metrics
• Maintain SLAs and ensure compliance with support standards
• Develop and maintain help desk procedures knowledge base articles and SOPs

Additional Duties as assigned (4%)

• PO/Invoice Entry
• Self-directed learning
• Other Duties as assigned

Management Duties as assigned (1%)

• Coach and mentor Business Relationships Managers levels I & II
• Fill in for the IT Business Services Manager in their absence

PREPERATION AND TRAINING

Minimum Qualifications - IT Business Analyst I:

Education:

• Associates or Bachelors degree in Information Technology Computer Science or related field
• An equivalent combination of education technical certifications and relevant job experience may be substituted.

Work Experience:

• 0 - 3 years of experience of leading projects problem-solving process modeling and workflow analysis project management reporting technical support.
• 1 - 5 years of experience demonstrating adaptability analytical thinking collaboration communications and customer service.

Required Certifications and Licensures:

• CJIS Certification (may be obtained upon hire)

Certifications and Licensures:

• None required

Minimum Qualifications - IT Business Analyst II:

Education:

• Associates or Bachelors degree in Information Technology Computer Science or related field
• An equivalent combination of education technical certifications and relevant job experience may be substituted.

Work Experience:

• 3 years of experience of leading projects problem-solving process modeling and workflow analysis project management reporting technical support demonstrating adaptability analytical thinking collaboration communications and customer service.

Required Certifications and Licensures:

• CJIS Certification (may be obtained upon hire)

Certifications and Licensures:

• None required

Minimum Qualifications - IT Business Analyst III:

Education:

• Associates or Bachelors degree in Information Technology Computer Science or related field
• An equivalent combination of education technical certifications and relevant job experience may be substituted.

Work Experience:

• 5 years of experience of leading projects problem-solving process modeling and workflow analysis project management reporting technical support demonstrating adaptability analytical thinking collaboration communications and customer service.

Required Certifications and Licensures:

• CJIS Certification (may be obtained upon hire)

Certifications and Licensures:

• None required

KNOWLEDGE SKILLS AND ABILITIES

Tool Knowledge and Experience

• Microsoft Office Suite (Required)
• API Development (Preferred)
• Asana (Preferred)
• CoPilot (Preferred)
• Entra/Active Directory (Preferred)
• ITSM Tools (Preferred)
• Laserfiche (Preferred)
• Microsoft Forms (Preferred)
• Microsoft SQL Server (Preferred)
• Power Automate (Preferred)
• Power BI (Preferred)
• SharePoint (Preferred)
• Visio (Preferred)

Additional Preferred Knowledge

• Criminal Justice and Courts Systems
• Experience with API creation data security and testing
• Financial Systems
• HRIS Systems
• ITIL Foundation
• Recreation Systems

Skills and Abilities

• Adaptability: Being adaptable and able to handle changes in a dynamic work environment (1 - 5 years).
• Analytical Thinking: Dissect complex business problems and devise actionable solutions identify trends make informed decisions and troubleshoot analytical systems.
• Collaboration: Work effectively with various departments and stakeholders to achieve common goals collaborate with IT and business teams to reach mutually beneficial agreements on prioritization and implementation conflicts.
• Communication and Relationship Management: Ability to articulate ideas convey complex information understandably in discussions and written public speaking create and give presentations (internally and to the public as required) effectively communicate and persuade stakeholders at all levels.
• Customer Service: Provide excellent customer service manage customer interactions effectively build and maintain relationships with stakeholders engage with stakeholders to understand their needs and concerns (active listening).
• Leadership: Lead teams and projects mentor other analysts as needed set individual and team goals provide direction and motivate team members drive strategic plans decisions and implementation with team and stakeholders.
• Problem-Solving: Skills to identify issues develop solutions implement effective solutions root cause analysis.
• Process Modeling and Workflow Analysis: Analyze and map workflows for business processes model business processes to meet user needs implement process improvements for efficiency.
• Project Management: Project planning plan execution progress monitoring stakeholder management vendor/consultant management time management.
• Reporting: Track metrics as needed for reporting create graphs dashboards and other report formats as needed.
• Solution Validation Techniques: Skills in test case development user acceptance testing risk analysis.
• Technical Proficiency: Relational databases operations and entity relationship diagrams (ERD) SQL Programming and Techniques Software Design Life Cycle familiarity with various hardware and software formats application and system security frameworks least privilege security model understanding of programming principles.

WORKING CONDITIONS

Work is performed in a standard office environment requiring sitting for extended periods of time and occasional light lifting (up to 15 lbs.). Job requires visual and physical capabilities to perform work on computers and associated equipment for prolonged periods of time (4-6 hours daily).

SALARY RANGE

IT Business Analyst I:$66966 - $100448/Annual Payrate

IT Business Analyst II:$75671 - $113507/Annual Payrate

IT Business Analyst III:$85508 - $128263/Annual Payrate

BENEFITS

The City of Englewood offers a comprehensive benefits package including but not limited to:

• Medical Dental and Vision Plans
• Retirement Plan
  • Employer contribution is7%biweekly.
• Paid Time Off
• Sick Leave
• 12 Paid Holidays
• 1 Cultural Recognition Day (Floating Holiday)

APPLICATION DEADLINE

Thursday August 21st 2025

Required Experience:

IC