Centralized Nurse - Care Coordinator - Full Time

Job: Centralized Nurse - Care Coordinator
Classification: Hourly/Non-Exempt
Job Category: 2 Professional

Position Summary
The Centralized Nurse - Care Coordinator provides patient services for patients who either need to be called who initiate a call or portal correspondence related to their health care needs. This included receiving a list of calls reviewing charts prioritizing call backs routing calls/requests to the appropriate staff refilling prescriptions and assisting with provider inboxes.

Essential Functions
-Promptly returns calls and/or portal messages to patients and/or routes calls and messages to the appropriate clinic staff or physician to take appropriate action.
-Offer evidence-based medical advice and instructions to patients regarding symptom management self-care and appropriate next steps for seeking further medical attention.
-Accurately record patient assessments advice provided and any follow-up instructions in electronic medical records or other documentation systems.
-Telephone duties involve triaging patients with acute medical needs via telephone conversation scheduling appropriate medical appointments for patients and communicating necessary information to providers and other medical offices.
-Prioritizes callbacks based on need as determined by review of information given by patientphysician or others.
-Reviews chart of patients requiring or requesting call back.
-Determine the necessary follow-up for medical diagnoses and symptoms over the phone.
-Refills prescriptions for patients and contact patient when refill as been sent to the pharmacy.
-Creates and sends correspondence to patients per provider request regarding test results diet and lifestyle changes.
-Oversees call center agents and assists with clinical questions that may present when patients call with varying levels of acuity and types of medical concerns.
-Performs other related duties as assigned.
-Adheres to all Titus Regional Medical Center (TRMC) and TCOT policies.
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers of Medicare & Medicaid Services (CMS).

Skills
-Excellent time management organizational and communication skills.
-Must demonstrate consistent professional conduct and meticulous attention to detail.
-Must possess excellent verbal and written communication skills as well as people skills with patients staff and other healthcare professionals.
-Critical thinking skills willingness to learn and take initiative and positive outlook.
-Must be able to deal with stress while maintaining composure.
-Must have computer skills and dexterity required for data entry and retrieval of information.
-Ability to provide direct patient care within the scope of ones nursing qualifications and licensure.

Work Experience
-Prefer a minimum of three years recent clinical experience in a physician office home health critical care and/or emergency room.
-Experience with EPIC electronic medical record (EMR) system and Microsoft Excel a plus.
-Experience in telephone triage and Primary Care preferred

Education
-Licensed Vocational Nurse Required or Registered Nurse Preferred
-Bilingual in English and Spanish preferred

Physical Demands and Work Environment

Lifting/Carrying Pushing/Pulling
Lbs. % Time Lbs. % Time




76-100 None 76-100 None

Movement % Time
Bend/Stoop/Twist 0-33
Crouch/Squat 0-33
Kneel/Crawl 0-33
Reach above Shoulder 0-33
Reach below Shoulder 0-33
Repetitive Arm None
Repetitive Hand 0-33
Grasping 0-33
Squeezing 0-33
Climb Stairs None
Walking Uneven 0-33
Walking Even 34-66

Environment % Time
Indoors 67-100
Outdoors 0-33
Extreme Heat None
Dusty None
Excessive Noise 0-33

Equipment % Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 0-33

Work near % Time
Machinery None
Electricity None
Sharps 0-33
Chemicals 0-33
Fumes 0-33
Heights None

Vision
Depth Perception Required
< 20 Required
Color Required
Peripheral Required

Endurance Hours at Once Total in 12HR
Sit 1 3
Stand 4 4.5
Walk 4 4.5