Customer Success Manager and Writer - Apple Ads

Apple

Posted on : 02-08-2025

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1 Vacancy

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Job Location

Cupertino, CA - USA

Monthly Salary

USD 146800 - 274500

Vacancy

1 Vacancy

Posted on : 02-08-2025

Job Description

In this role you will lead the development of impactful customer stories by identifying sourcing and prioritizing narratives that align with strategic business objectives. Youll manage the entire story lifecycle from planning and stakeholder coordination to scheduling and final deliveryensuring that every project is executed on time and to the highest standard. A key part of your responsibilities will include conducting in-depth interviews with customers to uncover authentic results-driven stories that highlight clear business outcomes. You will craft compelling content including case studies testimonials articles and video scripts designed to bring customer journeys to life with clarity and emotional resonance. Collaboration is essential as you will work closely with marketing product and sales teams to gather insights align messaging and identify strong customer advocates. Youll also be responsible for overseeing the content approval process making sure all materials are accurate on-brand and signed off by both internal and external stakeholders. To support efficiency and scale youll build and maintain robust systems including content calendars and a centralized repository of published and in-progress stories. Additionally youll ensure that all stories are optimized for multiple formatsranging from Keynote presentations and web pages to videos and both short- and long-form written narratives.

Bachelors degree in Journalism Communications Marketing Advertising or related field.
8 years professional writing experience with a strong background in journalism storytelling or content marketing.
Excellent writing editing and proofreading skills with a strong sense of structure voice and tone.
A portfolio of published customer case studies or journalistic features.
Strong interviewing and editorial skills with the ability to translate complex customer experiences into clear and compelling narratives.

Strong interpersonal and communication skillscomfortable working with customers including executives.
Project management experienceable to juggle multiple deadlines and stakeholders with attention to detail.
An understanding of campaign performance metrics and the value of highlighting customer success to drive business outcomes.
B2B marketing experience especially in a growth-stage or high-velocity marketing environment.

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Department / Functional Area

Marketing

Key Skills

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About Company

Apple

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Customer Success Manager and Writer - Apple Ads

Apple

Job Description

Employment Type

Company Industry

Department / Functional Area

Key Skills

About Company

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