Coordinator of Case Management - Full time - WorkBC Centre South Surrey-White Rock
Coordinator of Case Management - Full time - WorkBC Centre South Surrey-White Rock
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Job Description
MOSAIC operates on the traditional and unceded Coast Salish Territories the ancestral lands of the swxw7mesh sellwitulh xmkym qiqyt scwan msteyx kikm qicy qa:nn SEMYOME and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees) the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.
Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.
JOIN OUR TEAM!
Are you a dynamic achiever searching for a fulfilling opportunity
Join the vibrant team at our WorkBC Centre South Surrey-White Rock location as we seek a motivated Coordinator of Case Management. Our progressive team thrives in a supportive and collaborative environment driven by a commitment to providing heartfelt and employment support services. Upholding principles of welcoming inclusivity we prioritize creating a workplace where everyone feels respected and valued.
Seize this opportunity! Your dedication will be instrumental in transforming and positively impacting the lives of our clients on their employment journeys. Not sure if youre 100% qualified We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
POSITION FUNCTION:
As the Coordinator you will play a key role in supporting the Manager in overseeing the development and delivery of our WorkBC Programs. With a focus on quality assurance and staff supervision you will work closely with internal and external stakeholders including community partners agencies and funders to ensure the successful delivery of employment services to our clients and the achievement of our contractual outcomes. Your expertise in program coordination and partnership management will be essential in driving our success and helping us make a positive impact on the lives of those we serve.
KEY DUTIES AND RESPONSIBILITIES:
- Collaborate with the manager to develop and implement effective case management strategies action plans and procedures aligned with the WorkBC Program objectives.
- Review documentation to ensure compliance with quality standards and program requirements.
- Apply industry standards best practices and CARF standards in the design and delivery of case management services.
- Actively participate in the evaluation of the case management program developing and implementing assessments of case management components.
- Provide recommendations for revisions to enhance the case management model and overall outcomes.
- Handle complex client cases ensuring effective case resolution and maintaining positive client relationships.
- Supervise a team of employment counselors to ensure the successful delivery of case management services.
- Monitor progress against case management outcomes emphasizing the achievement of quality standards.
- Work closely with the Manager and Training Coordinators to train and evaluate employment counselors focusing on enhancing the teams overall quality.
- Ensure the team receives necessary support for their roles and responsibilities.
- Provide constructive individual and team feedback and coaching to enhance performance address challenges and capitalize on strengths.
- Ensure staff comprehension and adherence to case management policies and procedures maintaining high standards in service delivery.
- Take the lead in fostering collaboration among employment counselors encouraging active participation and support across various clients and centers initiatives to cultivate a culture of teamwork and shared responsibility.
- Provide coverage and support to clients as needed ensuring their case management needs are met in a timely efficient and effective manner.
- Collaborate with relevant stakeholders to address systemic issues and contribute to ongoing improvements in case management service delivery.
QUALIFICATIONS:
- A post-secondary degree certificate or diploma in a relevant field (human resources management career development counselling social work psychology adult education) or completion of course work in related fields or two or more years of demonstrated experience in:
- Supervisory role
- interpreting and implementing policies and procedures within the WorkBC employment services context
- Working with immigrant populations and people from diverse backgrounds.
- Building partnerships with employers community agencies and other stakeholders
- 3-5 years of Employment Counsellor experience within WorkBC program
- Strong English communication skills both verbal and written other language skills are an asset
- Valid and satisfactory current Criminal Record Check is required
- Conflict resolution skills
- Technical skills with proficiency in ICM and MS Office 365
- Cultural Awareness
- Ability to work independently and as a team
- Organized able to set priorities and meet deadlines
- Knowledge and experience in the delivery of employment and job search strategies and or programming
- Good working knowledge of existing programs and services community resources and local labour market conditions
- Career Development Practitioner designation is an asset
HOURS:
This is a full-time permanent position of 35 hours per week Mon-Fri. Expectation to work on Saturday (10am-2pm) occasionally based on a rotation basis with another day to be taken off in lieu during the work week.
The successful candidate must be able to commute to the WorkBC Centre South Surrey-White Rock location at 108-nd Street Surrey BC.
COMPENSATION:
$33.63 - $34.09 per hour
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: August 14 2025 by 4:30 pm
IMPORTANT NOTES:
- MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
- Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful Workplace andCode of Conduct. As of September 18 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
Required Experience:
Manager
Employment Type
Full-Time
