Training Specialist, Call Center, (Novato), Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

The Training Specialist identifies skill or knowledge gaps among the Patient Access department and all Patient Access Representatives develops and delivers effective Patient Access training programs to enhance the efficiency of the Patient Access operations. The Training Specialist selects training tools and training delivery mechanisms creates and maintains course content manuals toolkits or other training materials maintains records of training activities monitors program effectiveness and recommends improvements. They track and report on employee participation and assess outcomes and results. The Training Specialist analyzes patient access activities such as call flow and patterns abandonment rates and service quality. The specialist reports on findings and makes recommendations to improve productivity and efficiency and benchmarks patient access processes.

Additionally the Training Specialist assists and supports all Network Patient Access Representatives through onboarding workflow assessments and training support for clinical practices and assists as needed in department project support. This role will also support Revenue Cycle Training inclusive of maintaining updates to ensure current effective reference materials for all Patient Access staff.

Job Requirements Prerequisites and Essential Functions:

Pay Range:
$31.25 - $37.50 - $43.75

Essential Functions and Responsibilities:

• Manages the activities involved in the design preparation delivery and needs assessments for training and development programs.
• Creates and implements curricula based on knowledge and understanding of business objectives and departmental needs.
• Provides tracking documentation and monitors overall effectiveness of training programs.
• Exercises judgment to determine appropriate actions. Frequently leads and interacts with functional peer groups.
• Requires the ability to gain cooperation of others.
• Assess the effectiveness (impact) of training; reports the results to formulate recommendations for on-going enhancements.
• Promotes an environment that supports critical thinking creative thinking professional growth adult learning open communication and collaborative relationships.
• Ensures that educational programs reflect trends in health care and professional practice changing population demographics and organizational goals.
• Completes other duties as assigned or requested. Receives assignments in the form of objectives with goals.

• Prerequisite Skills
• Ability to develop and mentor others.
• Oral and written communication skills.
• Possesses solid working knowledge of Patient Access subject matter.
• Problem-solving skills.
• Planning and presentation skills.

Qualifications:

Education:

• High school diploma or General Educational Development (GED) certificate required.
• Bachelors Degree preferred

License & Certifications:

• NA

Experience:

• Minimum of two years experience in healthcare call center and/or patient access experience.
• Experience with a broad base of computer applications including a strong knowledge of MS Office data management data analysis and report building.
• Experience in teaching training and troubleshooting.

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application step. If an accommodation is needed please contact Human Resources at or email to initiate the process.

MarinHealth is a diverse community of people with many different talents. We seek candidates whose work experience has prepared them to contribute to our professional C.A.R.E.S standards (Communication Accountability Respect Excellence and Safety) . These behavioral standards help us create a healing environment for patients and colleagues alike. By committing to them and holding ourselves accountable we can build trust and ensure clear communication.

At MarinHealth our top priority is the well-being of our employees patients and community. As such we require all employees to receive necessary immunizations including the measles mumps varicella and seasonal flu vaccinations as a condition of employment and annually thereafter. Additionally the continued recommendation to obtain a COVID booster vaccination status. We understand that some individuals may require medical or religious exemptions from these requirements and we remain committed to prioritizing the health and safety of all. Thank you for helping us in our efforts to maintain a healthy and safe environment.

The compensation for this role listed on this posting is in compliance with applicable law. The selected candidates compensation will be determined based on the individuals skills experience internal/market equity factors and qualifications. This posted minimum and maximum range represents the minimum and maximum of what we reasonably expect to compensate for the position. Furthermore all compensation decisions are ultimately determined in accordance with our compensation philosophy. Compensation for positions covered by collective bargaining agreements are governed by the agreements in the aforementioned document.