Client Success Team - Bilingual Regulatory Outreach Analyst (French & English)
Client Success Team - Bilingual Regulatory Outreach Analyst (French & English)
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Job Description
Job Summary
Job Description
What is the opportunity
This role includes client-facing responsibilities as well as collaboration with KYC Onboarding Account Management Business Management Sales Coverage and trading desks etc. This role is multifaceted and involves adapting quickly to changing priorities and requirements while working with various stakeholders to optimize the client experience and meet RBCs high-standards of success.
***Please note that this is a Bilingual position and proficiency in both French & English is required***
What will you do
Client Outreach: Lead and manage client outreach initiatives relating to regulatory communications KYC desk/product-specific messages to RBCs broad client population.
Client Questionnaires: Work with clients and internal stakeholders to complete inbound client questionnaires sent to RBC; Questionnaires must be completed in a timely manner and ongoing communication to clients with updates is critical to the maintenance of strong client/broker relationships.
Client Contact Management: Provide tailored client contacts for several outreach initiatives; Contribute to the maintenance of RBCs client contact data.
Support the daily activities/tasks and maintain the Regulatory Inbox
Support regulatory initiatives and data analysis
Support the capture measure and report metrics on the dimensions of data quality that support business defined objectives
What you need to succeed
Proficiency is both French and English is required
4-7 years of relevant experience
Bachelors Degree
CSC is an asset
Capital Markets experience
Relationship management experience
Client management experience
Data management competencies
Strong written and verbal communication skills
Excel proficiency
Strong organizational and time management skills
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic collaborative progressive and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
Job Skills
Critical Thinking Data Administration Database Structures Data Modeling Data Movement Detail-Oriented Group Problem Solving Information Capture Standard Operating Procedure (SOP) TeamworkAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Required Experience:
IC
Employment Type
Full-Time
