IN-Senior Associate â Adobe Experience Managerâ IN- IT Services Co â IFS â PAN India
IN-Senior Associate â Adobe Experience Managerâ IN- IT Services Co â IFS â PAN India
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a business application consulting generalist at PwC you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis implementation training and support.
*Why PWC
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary:
The Portfolio Support SME is responsible for delivering improving and helping to oversee all end-user services functions across a particular portfolio. The ideal candidate needs to possess strong work management skills and have advanced technical knowledge of the platform/tools they support. The applicant must be able to motivate people encourage teamwork and communicate effectively with senior management and portfolio leaders. It is expected that individuals in this role are extremely responsive to the needs of their assigned portfolios and the underlying support team.
Responsibilities:
- Manage the delivery of high-quality service & support for the assigned portfolio.
- End to end operational focus - Application Productivity Utilization Quality Incident Problem & Service Levels
- Work with the portfolio teams to bring the operations in-line with the target state operating model
- Provide technical guidance and mentorship to the team supporting the portfolio
- Manage and plan accordingly for onboarding new applications releases and changes in scope including on-boarding and training the relevant teams.
- Escalation points for support issues service deficiencies and training as well as leading the implementation of service improvement tasks for support teams.
- Formulate coordinate and/or track remediation plans arising from critical production issues including reporting to leadership.
- People development high performance leadership and motivation of team members
- Support selection of new team members and education according to agreed plan
- Collaborates with stakeholders to ensure that execution is aligned with deliverable requirements
Mandatory skill sets:
- The ideal candidate will have strong technical knowledge of the Adobe Experience Manager (AEM) platform
- Experience supporting Adobe Digital Asset Manager (DAM) integrating with Adobe Sites and enterprise asset management solutions
- Hands-on experience supporting AEM sites DAM templates components dialogs workflows models and services
- Proven knowledge supporting and troubleshooting integration with third party and other Adobe solutions using REST APIs and CDN caching strategies
- Expertise with AEM Multi Site Manager and security best practices
- Proficiency with Akamai CDN solutions including hands-on experience withmanaging Akamai configurations and the ability to both diagnose and resolve issues related to content delivery caching and security policies within the Akamai platform
Preferred skill sets:
- Ability to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
- Strong analytical facilitation documentation presentation and communication skills
- Proven knowledge in breaking down high level objectives into discrete measurable tasks with estimates of development effort for planning purposes
- Strong business process mapping skills
- Ability to lead and facilitate client workshops and sessions
- Comfortable engaging with clients on multiple implementations at the same time
- Excellent interpersonal and customer relationship skills
- Strong analytical problem solving facilitation documentation and communication skills
- Ability to effectively manage a diverse project team and escalate performance issues to department leadership
- Strong knowledge of solution implementation methodologies
Years of experience required:
4 years of experience
Education qualification:
Bachelors degree in information technology
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Adobe Experience Manager (AEM)Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Reasoning Analytical Thinking Application Software Business Data Analytics Business Management Business Technology Business Transformation Communication Creativity Documentation Development Embracing Change Emotional Regulation Empathy Implementation Research Implementation Support Implementing Technology Inclusion Intellectual Curiosity Learning Agility Optimism Performance Assessment Performance Management Software 16 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
