Technical Sales Specilaist CDI - Riyadh

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.

As a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.

Our commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.

Job Summary/Objective

The Technical Sales Specialist is responsible for assisting the BDMs team by providing technical support and engaging with clients to identify their needs. This role includes conducting product demonstrations preparing proposals and collaborating with internal teams to ensure effective service delivery. The Technical Sales Specialist focuses on building client relationships acquiring product knowledge and participating in training sessions to empower clients in utilizing products effectively. This entry to mid-level position is ideal for individuals looking to develop their technical sales skills and contribute to the overall success of the sales team.

Key Responsibilities:

Support Client Relationships

Assist in building and maintaining relationships with clients to understand their technical requirements and business challenges

Participate in regular check-ins and follow-ups to understand their technical requirements and business challenges and to ensure client satisfaction.

Conduct Needs Assessments

Help identify client needs through structured assessments and discussions.

Gather information to support the development of tailored technical solutions.

Present and Demonstrate Products

Conduct basic product demonstrations under supervision to showcase features and benefits to potential clients.

Assist in engaging presentations that effectively communicate product value.

Assist with Sales Activities

Support the implementation of sales strategies to meet revenue targets and enhance market presence.

Analyze basic sales data to identify trends and opportunities for growth.

Collaborate with Internal Teams

Work closely with the BDMs marketing and technical teams to ensure alignment on product offerings and messaging.

Participate in team meetings to share insights and support collective goals.

Provide Product Knowledge

Acquire and maintain foundational knowledge of company products and services.

Serve as an initial point of contact for basic product functionality questions.

Participate in Technical Implementations

Assist in the delivery of technical implementations and solution designs on customer sites or remotely.

Support the coordination of implementation schedules and client communications.

Participate in setting up trial environments under supervision

Conduct Client Training

Help deliver training sessions for clients to facilitate knowledge transfer and effective product usage.

Prepare training materials and resources to aid clients understanding.

Stay Informed on Industry Trends

Stay updated on fundamental industry trends and competitor offerings through guided learning and participation in professional development opportunities. to enhance sales strategies and product knowledge.

Prepare Proposals and Documentation

Assist in preparing proposals responses to RFPs and technical documentation tailored to client needs.

Ensure that all documentation is accurate and reflects client requirements.

Create solution architectures BoMs (Bills of Materials) scope of work (SoW) and deployment plans.

Assist in designing solutions based on the gathered requirements

Handle Client Inquiries

Address basic client inquiries and provide support for routine technical questions or concerns.

Escalate more complex issues to senior team members to resolve them and learn the know-how

Requirements

Qualifications

- Education: Bachelors degree in engineering Computer Science or related technical field

- Experience: 3-5 years of experience in technical sales or a related role.

- Inbound Certification (Preferred)

- Sales Enablement (Preferred)

- Content Marketing (Preferred)

- Google Fundamentals of Digital Marketing or equivalent (preferred)

- Experience working with Zoho CRM and other Zoho solutions.

- Acceptable knowledge in customization using Java Deluge

- Understanding sales marketing accounting and HR processes is a must.

- Business strategy and market development knowledge with demonstrated analytical and business modeling skills.

- Must be passionate about technology and creating great customer experiences.

- Ability to influence and drive results in a complex technical and business environment including ability to communicate and influence various internal stakeholders and across functions (such as marketing sales services customer success and finance).

- Ability to contribute consistently and positively in a high-paced fast-changing and sometimes unpredictable work environment.

- Articulate verbal communication professional business writing and presentation skills

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws