Senior Product Manager, Sous Chef
Senior Product Manager, Sous Chef
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Job Description
This role is remote East Coast Time Zones preferred NYC or Boston preferred
Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.
Sous Chef is our AI-powered assistant that helps operators make faster smarter decisions. Were in an exciting phase of scaling the product across thousands of restaurants. Foundational to this expansion is delivering accurate personalized and trustworthy intelligence at scale. Thats where you come in.
About thisroll*:
As the Senior Product Manager for Sous Chef our AI assistant for restaurants & customers. Youll lead the development of key internal systems that power Sous Chefs intelligence accuracy and context awareness. This includes everything from improving system-wide quality and permissions enforcement to unlocking personalization capabilities for all Toast customers.
Youll partner closely with engineering machine learning design and product leaders to evolve Sous Chef from a helpful assistant into a deeply personalized context-aware agent for every Toast customer. If youre energized by technical product challenges thrive in ambiguity and care deeply about building amazing customer experiences this role is for you.
- You will be the architect of Sous Chefs most critical infrastructure and personalization systems.
- Go deep on how AI systems reason respond and learnthen build the user interfaces that bring it to life.
- What you build will touch thousands of restaurants & retail shops every day across the globe.
- Drive initiatives to achieve and maintain benchmarks for accuracy and run evals.
- Define and launch tooling to enable no-code A/B testing of model configurations and system prompts.
- Partner with ML and QA teams to systematize response quality improvements across models and use cases.
Do You Have the Right Ingredients
- 5 years of product management experience ideally in AI/ML infrastructure or personalization.
- Experience using LLMs and preferably with prompt tuning and/or conversational agents.
- Proven success delivering system-level products that interface with multiple teams and technologies.
- Strong technical fluency; comfortable working with engineers on architecture APIs and data pipelines.
- Experience shipping platform capabilities such as memory permissions or data ingestion tools.
- Ability to manage ambiguity set clear priorities and influence across a large organization.
- Excellent written and verbal communication skills.
Special Sauce:
- Familiarity with data governance and permissions in enterprise products.
- Experience working on AI or personalization in a B2B or vertical SaaS environment.
- Background in hospitality operations or consumer analytics.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) benefits and equity (if eligible).
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Senior IC
Employment Type
Full Time
