Logistics Customer Service Rep (Export/Import)
Logistics Customer Service Rep (Export/Import)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Summary:
Were seeking a customer-focused and detail-oriented Logistics Customer Service Representative to support import/export operations and manage customer inquiries. This role is key to ensuring smooth cargo movement high customer satisfaction and timely communication across departments.
Responsibilities:
* Respond promptly to customer inquiries via phone email and in-person.
* Manage customer accounts and keep clients updated on cargo status and documentation.
* Secure and coordinate bookings across multiple transportation modes.
* Monitor vessel schedules and communicate changes to clients.
* Track shipments and resolve issues related to delays delivery or documentation.
* Collaborate with Inbound and Intermodal teams to schedule deliveries.
* Generate and share inventory and shipment status reports.
* Help minimize demurrage and per diem by monitoring cargo at ports and customer facilities.
* Provide quotes and rate information in coordination with the pricing team.
* Support minor contract negotiations and invoice corrections.
* Audit Bills of Lading and customer account balances to support collections.
Qualifications:
* 2 years of customer service experience in freight forwarding ocean transport or logistics.
* Bilingual in English and Spanish
* Strong communication skills (phone email in-person).
* Detail-oriented with the ability to manage multiple accounts and deadlines.
* Familiarity with cargo tracking BOLs and intermodal coordination is a plus.
Employment Type
Full-Time
