Customer Success Manager
Customer Success Manager
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Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a high-performing values-driven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technology-forward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a land and expand strategy Customer Success is absolutely vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our solutions. As such we need an experienced account and/or relationship management individual who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g. value realization customer satisfaction renewals etc.) and activities (e.g. delivery adoption advocacy retention etc.).
You Will:
- Own account management and value management for a dedicated account portfolio of up to 35 accounts with a special focus on end-to-end accelerating value within your portfolio.
- Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
- Excel in advanced account management and decision-making balancing thoughtful analysis with speed to execution appropriately prioritizing and knowing when and how to escalate complex edge cases effectively
- Influence future lifetime value through higher product adoption customer satisfaction and overall health scores
- Thrive in a fast-paced continuous improvement environment embracing gray areas and ambiguity while seeking to drive clarity and scalability for your customers and the business
- Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
- Take a self-service-first approach to problem solving and navigating questions internally and externally
- Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion empathy and hard work
- Help create a company-wide culture of customer-centricity
What You Bring To The Table:
- 7 years experience in healthcare technology and customer facing roles (required)
- Proven ability to build deep trust-based relationships with senior stakeholders
- Skilled at expanding relationships beyond direct contacts through rapport-building
- Demonstrated ownership of complex high-value customer accounts
- Strategic thinker who connects cross-customer trends to shape value propositions.
- Effective and empathetic internal and external communication
- Previous experiencing working in one or more of the following areas (strongly desired):
- Experience working within RWD health analytic companies CROs or systems integrators in the healthcare sector
- Application of RWD and RWE in the pharmaceutical and life sciences space
- Understanding of drug development and/or clinical trials
#LI-BC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
At Datavant our total rewards strategy powers a high-growth high-performance health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title which can include multiple levels. Individual rates for the same job title may differ based on their level responsibilities skills and experience for a specific job. This role is eligible for additional variable compensation.
To ensure the safety of patients and staff many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID-19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancy-related medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual fact we arent even able to see whether youve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a case-by-case basis.
For more information about how we collect and use your data please review our .
Required Experience:
Manager
Employment Type
Full Time
