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ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor assignment queues
Ensure timely assignment of claims to payors
Keep claims current and address any backlogs promptly
Manage workflows and teams
Ensure employees meet production metrics
Provide strategic support to underperformers
Utilize technology to streamline processes and improve efficiency
Ensure new employees receive comprehensive training and monitor their progress
Maintain Compliance while staying updated on payor regulations and
Ensure adherence to HIPAA laws and regulations
Review and correct employee timecards and process PTO requests
Manage disciplinary matters and clarify misunderstandings while also providing commendations and recognition when appropriate.
Enforce company policies and procedures
Cultivate a learning environment that prepares employees for advancement into other roles within the company.
Prepare and conduct employee performance reviews
Conduct quality assurance reviews with employees
Perform standard pre-billing tasks as needed
Other job-related duties as assigned
EDUCATION AND EXPERIENCE
Associate degree or higher in healthcare administration or a related field is preferred.
Minimum of three years experience in an EMS billing environment including pre-billing is preferred.
At least two years of experience in a management role is required.
KNOWLEDGE SKILLS AND ABILITIES
Effective communication with employees at all levels both verbally and in writing.
Strong interpersonal skills with the ability to collaborate effectively with employees clients patients and external parties.
Proficiency in multitasking and problem-solving with a keen attention to detail.
Knowledge of medical terminology payor specifications and coding.
Proven skills in motivating employees to achieve and surpass their goals.
Intermediate-level proficiency in Excel including building sorting and manipulating spreadsheets.
Competency in navigating reporting software to extract and analyze data through ad-hoc requests.
Track record of self-driven goal-focused behavior.
WORKING CONDITIONS
Position requires long periods of sitting/standing at a desk and working on a computer.
WORK SCHEDULE
This position follows a hybrid schedule with three days on-site in Terrell TX and two days remote.
Emergicon requires satisfactory pre-employment background check and drug screening.
Required Experience:
Manager
Full-Time