Customer Services Committee Member

South Liverpool Homes - Customer Services Committee Member

Remuneration: 5224 per annum

Location of meetings: most meetings will be held at the SLH offices: Parklands Conleach Road Speke Liverpool L24 0TY.

Term: appointments are made for an initial three-year term

Closing Date: 10 August 2025

Our vision is Great homes. Strong communities. Bright futures.

This vision supports our mission to provide homes and services to those in need. As a social landlord and a major stakeholder in the communities where we work it is our duty to tackle societal issues closing the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

About our Board and Customer Services Committee

Our Board is collectively responsible for ensuring the success of SLH and that we meet all legal and regulatory obligations through an effective challenge and control environment.

Our Customer Services Committee is one of the mechanisms that we have in place so that we can hear our tenants voice in our decision making. As a member of this committee you will be responsible for ensuring that the powers and responsibilities delegated to the committee by the SLH board are carried out. You will have a sound understanding of the Speke and Garston communities and their needs and aspirations. With the ability to champion those needs and stay abreast of local and national issues and changes that might impact on our customers and communities.

Who are we looking for

We are looking for people that can bring diversity of thinking who care about our purpose and can fully support our values and commitment to our customers. To become a member you must have direct lived experience of SLH services so live in an SLH home be a shared owner or leaseholder. We particularly welcome applications from those of a younger age demographic and/or live in the Garston area as these groups are currently unrepresented on our board/committee. Your input challenge and perspective will be invaluable in ensuring the interests of all areas of our community are represented and reflected in the decisions we make.

Time commitment (approximate)

• 4-5 committee meetings per year
• 2-3 board and committee strategy or training days per year
• We anticipate a time commitment of one and a half days per month

Appointments are made for an initial three-year term

The right fit

Youll love being part of a caring inclusive professional and innovative organisation. Our board represent our values and so it is important that you are able to demonstrate these in everything you do.

How to apply

Please review the recruitment pack linked below and follow our online application process. You will need to provide;

• an up-to-date CV which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages
• a supporting statement detailing the reasons you want to join our board and the potential contribution you would bring. It is important that your covering letter highlights supporting evidence of how your previous experience and skills relate to the criteria outlined in the recruitment pack. We recommend that this should be a maximum of 400 words.

Please note that applications can only be considered if all the above documentation is provided.

Encouraging diversity

We are always working to increase diversity and seek people who can bring diverse thinking who care about our purpose and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds cultures perspectives and experiences to support innovation creativity and to help us build balanced teams from all walks of life.

We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

If you wish to apply under either of these schemes thenplease ensure you select YES to the relevant question on our online application form.

Key dates

Date

Milestone

10 August 2025

Closing date

Week commencing 18 August 2025

Interviews

Induction starts

Invited to observe board meeting. Recruitment appointment approved by SLH Board

Please indicate as part of your application if you cannot attend any of the key dates detailed above.

Further information

For further information about this exciting opportunity please download the recruitment pack on our website.