Patient Food Service Supervisor
Patient Food Service Supervisor
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Job Description
Department Overview
Patient Food Service Supervisorsare responsible for 24 hour a day/ 365 days a year oversight of operation assigned.
Food Nutrition Services Supervisors are responsible for assessing general patient/customer satisfaction during all meals periods by visiting with patients/ guests as well as providing knowledge regarding the menu ingredients to patients/ guests as needed.
Food Nutrition Services Supervisors must be capable willing and proficiently perform all job functions for the employees they supervise in their operations including but not limited to; cooking serving bussing barista cleaning cashiering and Room Service Program.
Function/Duties of Position
Operational Functions:
- Direct in unit supervision of operations on acontinual basis. Assuring the highest standards of patient/customer servicecleanliness food quality and operatione excellence.
- Supervises mealperiods. Checks to ensure HACCP and other quality control checks arefollowed. Supervises food line and grab and go items. Supervises cashhandling and point of sale transactions.
Administrative Functions:
- Follows procedures for providing trainingmaking schedules and providing documentation for disciplinary actionsand performance reviews.
- Prepares required reports and presents tomanagement as needed. Develops and implements programs that facilitateand/or improve operations. Presents a positive role model for employees atall times.
Hospitality/Customer Service Functions:
- Demonstrates exceptionalpatient/customer service at all times. Assesses patient/customer satisfactionduring meal times by visiting with patients/guests. Leads the team toprovide a memorable patient/guest experience.
- Develops and monitorssupervisory rounding of all operational responsibilities to the organization through performance thatpromotes the service excellence philosophy.
- Performs requirements fordepartment managers as outlined in Compliance Roles andResponsibilities in OHSU Hospitals and Clinics.
Other Duties as Assigned
Required Qualifications
- High school diploma /GED
- Minimum of 5 years lead or supervisory experience
- Current ServSafe certification or equivalent
Job Related KnowledgeSkills and Abilities(Competencies):
- Good understanding of budget and forecasting Cost of Goods sold (COGS) labor cost hiring and discipline of employees customer service menu development and leadership.
- Ability to communicate with patients staff visitors and all levels of management.
Preferred Qualifications
- Bachelors Degree or Masters
- 5-8 years for food service retail or healthcare supervisory experience.
- Previous experience in creating budgets forecasts customer service hiring and discipline of employees as well as prior work with union contracts.
- Knowledge of therapeutic menus for patients.
Additional Details
Exposure to a variety of food products restaurant grade chemicals heat cold and loud noise. Exposure to a
large amount of people on a daily basis. Must be able to work long hours as needed and be available on an on-
call basis. This position works days evenings weekends and holidays as needed.
All are welcome
Required Experience:
Manager
Employment Type
Full-Time
