Administrative Assistant, Ambulatory Float Pool

Join Us in Making a Difference Float Across Opportunities

When you join the growing Beth Israel Deaconess Medical Center Ambulatory Services team youre not just taking a job youre becoming part of a mission to improve lives. Our Ambulatory Float Pool offers a unique and dynamic experience where no two days are the same.

Why This Role is Different!

If you thrive in fast-paced people-facing roles and enjoy learning new systems this position is a perfect launchpad for your career in healthcare administration. Supporting over 150 ambulatory departments across Beth Israel Deaconess Medical Center and its affiliated sites youll gain firsthand exposure to a broad range of clinical areas from primary care to specialty practices allowing you to build a robust skill set and strong professional network.

Many of our Float Pool team members have grown into advanced roles within the organization.

What to Expect

• 60 to 90-day clinic rotations with dedicated orientation and training in each department offering full immersion in different ambulatory settings

• A supportive team that values development and hands-on learning

• Work 100% onsite at our Longwood campus in Boston with occasional travel to nearby sites like Chelsea or Chestnut Hill if youre able

• Typical shifts are 8:00 am to 4:30 pm or 8:30 am to 5:00pm with some flexibility based on clinic needs

Core Responsibilities

In this role youll provide essential administrative support to physicians and care teams helping clinics run smoothly while offering top-tier service to patients.

• Answer and screen calls greet patients and visitors and provide clear courteous support

• Schedule appointments update insurance information and secure referrals

• Prepare patient charts and documentation using Epic and other clinical systems

• Coordinate billing processes including co-payment collection and fee ticket reconciliation

• Maintain physician schedules assist with clinical correspondence and handle confidential information with care

Who You Are

• A people person whos comfortable interacting with patients families and clinical staff

• Tech-savvy and excited to learn Epic and other digital tools

• Organized reliable and eager to grow within a healthcare system

• Comfortable working in varied environments and adapting quickly to new teams

Qualifications

• High School diploma or GED required (Associates degree preferred)

• 1 to 3 years of relevant experience (healthcare or customer-facing roles preferred)

• Proficient in Microsoft Office and web-based applications