Instructional Serv Specialist (Training Coordinator) - Training, Operations & Administrative Support Team (TOAST) - Patient Financial Services (PFS)

The University of Iowa Health Care department of Patient Financial Services is seeking a 100% Instructional Services Specialist (Training Coordinator). As an Instructional Services Specialist for Patient Financial Services (PFS) Department you will provide direct support consultation guidance and training to users and identify technical solutions for training programs for PFS this role you will support daily operations thru testing education implementation of new processes and project management in an effort to maximize user and organizational effectiveness.

This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite locationwithin the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients trainees and employees; and allows all to thrive in their health work research and education.
• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care education and research.
• Collaboration - We collaborate with health care systems providers and communities across Iowa and the region as well as within our UI community. We believe teamworkguided by compassionis the best way to work.
• Accountability - We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgment occur.
• Respect- We create an environment where every individual feels safe valued and respected supporting the well-being and success of all members of our community.
• Empowerment-We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:

• Deconstruct workflows into clear and concise training materials learning aids and other resources to support implementation and post-training reinforcement.
  • Assist in the identification of system and process improvements to enhance training methods materials and data integrity.
• Conduct training needs analysis: evaluate progress of employees to determine effectiveness and impact of training methods materials and programs.
• Provide one-on-one and/or group training for new PFS employees; retrain current employees when necessary.
  • Create individualized targeted training programs to enhance individual employees process and required improvements as needed.
• Assist in the development of instructional strategies and appropriate integration of instructional technologies.
• Design and produce learning materials in a variety of formats including print graphics audio video and multimedia.
• Evaluate the instructional effectiveness of the strategies and educational approaches used.
• Develop and maintain curriculum educational resources and/or assessment tools.
• Maintain strong effective working relationships with directors managers staff students and the public.
• Participate in educational and management meetings to ensure knowledge and training programs are current with healthcare revenue cycle and changes in healthcare environment.
• Treat all information received as confidential.

Classification Title: Instructional Services Specialist

Department: Patient Financial Services TOAST

Pay Grade: 4A

Percent of Time: 100%

Location: Hospital Support Services Buildings (HSSB) in Coralville IA

This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Equipment:

• Onsite The department will provide a workstation which contains 3 (three) monitors laptop/power cord docking station/power cord keyboard mouse headset and desk supplies can be found in the supply closet.
• Hybrid while working onsite the department will provide a workstation which contains 3 (three) monitors a laptop/power cord docking station/power cord keyboard mouse headset and desk supplies. When working offsite the employee will take their laptop/power cord to carry back and forth a second docking station/power cord to keep offsite. Prior to working offsite the employee at their own expense will need to supply 2 (two) monitors a keyboard a mouse and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
• Remote - when working offsite the department will provide the employee a laptop/power cord docking station/power cord headset. Prior to working offsite the employee at their own expense will need to supply 2 (two) monitors a keyboard a mouse and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.