Principal UX Researcher, Growth
Principal UX Researcher, Growth
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
POS-P311
Principal UX Researcher
At HubSpot our core value is to Solve for the Customer. The UX team lives this as we strive to better understand serve and delight our customers. We help more than 200000 small and medium-sized businesses grow their businesses every day.
If youre a very experienced UX Researcher interested in working in a fast-paced SaaS tech environment and excited to drive forward strategic research projects with demonstrated impact - wed love to hear from you.
Key Responsibilities
- Identify design and conduct high-impact research on customer experiences that drive growth across every touchpoint in a customers lifecycle.
- Analyze large datasets to identify patterns in customer behavior particularly around activation free-to-paid conversion time-to-value and early lifecycle retention.
- Partner directly with the Product Leadership Team as a trusted strategic advisor and voice of customer expert for key Growth workstreams.
- Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports presentations data visualizations and conversations.
- Mentor and advise fellow UX researchers through regular feedback sessions work reviews and collaborative projects.
- Collaborate with other researchers across HubSpot to raise the bar for research and align on best practices.
Requirements
- Extensive experience: 7 years of experience in UX research.
- Deep mixed methods expertise: Expert knowledge of mixed research methods including survey science questionnaire design sampling techniques and statistical analysis.
- Strong analytical skills: Ability to analyze large datasets identify key insights and draw meaningful conclusions.
- Excellent communication skills: A skilled communicator with the ability to translate complex research and data into compelling clear and concise narratives for both technical and non-technical audiences including executive leadership.
- Executive presence: Track record of earning credibility with senior leadership through consistent delivery of actionable insights and serving as a trusted thought partner.
- Business acumen: Ability to understand and orient your work to align with and advance company-wide priorities.
- Strategic autonomy: Highly autonomous and proactive with exceptional judgment in prioritizing research questions and demonstrated ability to operate independently while managing multiple projects simultaneously.
- Growth mindset: A passion for learning feedback and continuous improvement with a demonstrated ability to adapt to new challenges and technologies.
- Collaborative spirit: A strong team player with excellent interpersonal and collaboration skills.
- Education: Masters degree or Ph.D. in a relevant field (e.g. Human-Computer Interaction Psychology Statistics Sociology) preferred.
- Culture Champion: Someone who is aligned with our HEART values including high self-awareness and a strong ownership mentality.
- Nice to have: Growth domain expertise including understanding of product usage and conversion metrics freemium business models product-led growth (PLG) strategies and small business customer needs.
About UX Research at HubSpot
- You will be part of a community of approximately 40 UX researchers.
- UX researchers are embedded directly within product lines to be as close to the customer and product strategy as possible in order to gather the greatest insights to impact our customers.
- You will be empowered to show up as your authentic self and be based where you can do your best work: at home in the office or any mix of both.
About UX at HubSpot
Our UX team is a passionate and diverse group of more than 200 product designers content designers researchers and design ops folks who build consumer-grade experiences while solving enterprise-level problems. Were set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. Were investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We are deeply committed to emerging technologies and the innovation they offer enabling us and our customers to work smarter automate intelligently and concentrate on creating significant impact.
We involve our customers in every step of our development process. And we strive to deliver a B2B product thats just as easy to use as the best B2C products on the market. When our customers grow we grow too!
Want to know more about product design at HubSpot
- The possibilities of and prioritizing usability alongside feature growth
- By the people for the people: keeping your design system evergreen
- See all HubSpot UX blog posts
Cash compensation range: 00 USD Annually
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Staff IC
Employment Type
Full Time
