Customer Renewals Associate

Job Type: Full-time

Are you someone who thrives on building relationships solving problems and delivering excellent customer experiences Do you want to be part of a collaborative people-first company where your work really matters If so wed love to hear from you!

Were looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role youll be working with our existing customer base supporting them through the renewal journey resolving any issues and helping them get the most from our products.

What youll be doing:

• Managing a portfolio of existing customers guiding them through their renewal process

• Building strong relationships to drive satisfaction loyalty and long-term retention

• Proactively identifying at-risk accounts and working to reduce churn

• Collaborating with internal teams including Sales Customer Success and Product

• Providing accurate renewal forecasts and maintaining detailed CRM records

• Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams

What were looking for:

• Previous experience in customer service renewals account management or retention

• Confident communicator youre great at building rapport and managing tricky conversations

• Organised and proactive with great attention to detail

• Driven by targets outcomes and keeping customers happy

• Bonus points for experience working in the software/SaaS industry

What youll love about IRIS:

At IRIS were all about people purpose and progress. Youll join a welcoming team with plenty of support training and opportunities to grow your career. We offer:

• Hybrid working and flexibility

• A values-driven culture where youre encouraged to be yourself

• Ongoing learning and development

• Competitive salary and benefits

How were hiring:

Were running an in-person assessment centre for this role at our Slough office. Its a great opportunity to meet the team get a feel for our culture and show us who you are beyond your CV. The session will include group tasks a short interview and some fun challenges designed to bring out your strengths!

Our next assessment centre is scheduled for week commencing 4th August between 10:00am 2:30pm so please ensure youre available this week (It will only be on one of the days

INDLOW

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.